Lux Concierge Intern: Five-Star Guest Service in Dubai

Mandarin Oriental; Dubai; Sur place; AED 22 000 - 45 000; Temps partiel

Résumé du poste

Mandarin Oriental Jumeira, Dubai is seeking a Concierge Intern to join the Concierge team. The role focuses on delivering five-star guest services, anticipating guest needs, and offering personalized recommendations around Dubai and surrounding regions.

You will interact with guests, coordinate arrangements, and maintain detailed records, while upholding MOHG standards of Legendary Quality Experiences.

Qualifications

• Senior School qualification or equivalent.
• Hospitality School diploma is an advantage.

Responsabilités

• Create focused conversations with guests identifying their personal preferences.
• Be proactive and anticipate the complete requirements of each guest to make their experience a success.
• Provide clear directions for guests travelling outside the hotel.
• Respond to guests' needs and requests using proper communication with other departments when appropriate.
• Maintain a daily record via Concierge software of all guest requests, reservations and confirmations.
• Communicate important details to management and colleagues regarding events, resources and challenges.
• Assist guests in recommending, booking, and organizing sightseeing, shopping, arts and cultural activities.
• Assist guests in airline flight bookings and reservations.
• Assist guests with recommendations and bookings of restaurants, bars, clubs and entertainment/leisure activities.
• Arrange limousine transportation requests to maximize revenue.
• Provide information about hotel services and facilities.

Connaissances

Microsoft Office

English (verbal & written)

Multilingual advantage

Customer service

Guest relation

Formation

Senior School qualification

Hospitality diploma (advantage)

Description du poste

Mandarin Oriental Jumeira, Dubai is seeking a Concierge Intern to join the Concierge team. The role focuses on delivering five-star guest services, anticipating guest needs, and offering personalized recommendations around Dubai and surrounding regions.

You will interact with guests, coordinate arrangements, and maintain detailed records, while upholding MOHG standards of Legendary Quality Experiences.