Logistics Supervisor - UAE National, Amazon Logistics

Q-Express Documents Transport; Dubai; On-site; AED 156,000 - 246,000; Full time

Job summary

Amazon is seeking a dynamic Supervisor to lead and develop teams across AMZL and Fulfilment Center operations in Dubai. You will oversee daily workflows, drive safety, and ensure high service levels while mentoring staff and improving processes.

Role requires strong leadership, data-driven decision making, and the ability to collaborate with cross-functional teams to meet customer expectations and drive continuous improvement.

Qualifications

• Experience leading teams in a fast-paced logistics setting.
• Strong focus on metrics, root-cause analysis, and continuous improvement.
• UAE National with Family Book is required.
• Experience in logistics operations and data analysis is preferred.
• Ability to work across AMZL and FC processes and collaborate with cross-functional teams.

Responsibilities

• Oversee daily operations in AMZL and FC environments, managing 30–40 staff.
• Lead, train, and develop high-performing teams while upholding safety standards.
• Drive performance metrics, identify root causes, and implement improvements.
• Identify and implement simple, effective process enhancements.
• Communicate daily metrics and report exceptions to stakeholders.
• Collaborate with cross-functional teams and manage external agency relationships.
• Support rollout of new systems and tools and ensure tools availability.

Skills

Team leadership

Performance metrics

Process improvement

Logistics operations

Data analysis

Education

UAE National with Family Book

Job description

Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfilment Enter) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.

Key job responsibilities

• Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Assistants, Delivery Service Providers, and Associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.
• Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.
• Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.
• Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.
• Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.
• Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.
• Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.

Experience

• - Experience managing teams
• - Experience with planning, performance metrics, and process improvement
• - UAE National with Family Book
• - Experience in logistics
• - Experience with data analysis

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