Logistics Customer Service Coordinator

We One; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

We One in Dubai is seeking a Customer Service Executive to manage communications with customers on shipments and deliveries, ensuring timely updates and high service quality. You will resolve inquiries, coordinate with operations to address delays, track shipments, and maintain accurate records while upholding SLAs and company policies in a fast-paced logistics environment.

The role requires strong communication, problem-solving, and the ability to handle multiple queries under pressure; a

Qualifications

• Bachelor’s degree in business administration, logistics, supply chain, or related field.
• 1–4 years of customer service experience, preferably in logistics or transportation.
• Experience with shipment tracking is an advantage.

Responsibilities

• Manage customer communication and provide timely updates on shipment and delivery status
• Handle customer queries related to logistics operations, delays, and service issues
• Address and resolve escalations in coordination with internal operations and transport teams
• Ensure accurate and proactive communication regarding delivery timelines and exceptions
• Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
• Maintain high standards of service quality and customer satisfaction
• Track shipments and provide real-time updates to customers as required
• Maintain records of customer interactions, complaints, and resolutions
• Identify recurring issues and support process improvements
• Ensure adherence to service level agreements (SLAs) and company policies

Skills

Strong communication

Conflict resolution

Logistics knowledge

Multi-tasking

Problem solving

Coordination

Education

Bachelor’s degree in Business Administration

Logistics or Supply Chain degree

Tools

MS Office

Logistics tracking systems

Job description

We One in Dubai is seeking a Customer Service Executive to manage communications with customers on shipments and deliveries, ensuring timely updates and high service quality. You will resolve inquiries, coordinate with operations to address delays, track shipments, and maintain accurate records while upholding SLAs and company policies in a fast-paced logistics environment.

The role requires strong communication, problem-solving, and the ability to handle multiple queries under pressure; a