Logistics CS Officer (UAE National) — Growth & Training

The Bussola Group; Dubai; On-site; AED 56,000 - 78,000; Full time

Benefits offered by this job

Nafis support

On‑the‑job training

Clear career progression

Competitive salary

Job summary

The Bussola Group in Dubai is expanding its Customer Service team and seeks a UAE National to act as the first point of contact for clients. You will handle shipment inquiries, track status, and coordinate with operations to resolve issues across air, sea, and land cargo.

Ideal candidates are fluent in English and Arabic, organized, and eager to learn freight forwarding processes. The role offers on‑site work with training and growth opportunities within the company.

Qualifications

• UAE National preferred under Emiratisation program.
• Minimum high school diploma; diploma/degree in Logistics, Supply Chain, Business or related field is a plus.
• 0–3 years of experience in customer service, logistics, shipping, or similar roles; fresh graduates welcome.

Responsibilities

• Serve as the primary contact for clients, handling shipment enquiries via phone, email, and in person.
• Track and update clients on shipment status from booking through delivery.
• Coordinate with operations, documentation, customs brokers, and carriers to resolve issues promptly.
• Prepare and verify shipping documents (bills of lading, airway bills, invoices, packing lists).
• Process bookings, quotations, and client requests in the internal system.
• Manage complaints and delays professionally, escalating when necessary.
• Maintain accurate client records and support account managers with reporting.

Skills

Bilingual English/Arabic

Clear communication

Organized

Education

High school diploma

Diploma/degree in Logistics, Supply Chain, Business

Tools

MS Office

Job description

The Bussola Group in Dubai is expanding its Customer Service team and seeks a UAE National to act as the first point of contact for clients. You will handle shipment inquiries, track status, and coordinate with operations to resolve issues across air, sea, and land cargo.

Ideal candidates are fluent in English and Arabic, organized, and eager to learn freight forwarding processes. The role offers on‑site work with training and growth opportunities within the company.