Dubai Logistics: Bilingual Customer Support Specialist

The Bussola Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Nafis support

On-the-job training

Career progression

Fast-paced team environment

Job summary

The Bussola Group in Dubai is expanding its Customer Service team and seeks a UAE National to join as a frontline contact for clients. You will handle shipment inquiries, track statuses, and coordinate with operations, brokers, and carriers to resolve issues in a fast-paced environment.

Full on‑the‑job training is provided, with clear career progression into operations, sales, or account management. Fluency in English and Arabic and proficiency in MS Office are essential to succeed.

Qualifications

• Minimum high school diploma; diploma/degree in Logistics, Supply Chain, Business, or related field is a plus.
• 0–3 years in customer service or logistics; fresh graduates welcome.
• Fluent in English and Arabic, written and spoken.
• Proficient in MS Office (Outlook, Excel, Word).
• Organized, clear communicator, able to meet deadlines.
• Interest in logistics and global trade.

Responsibilities

• Serve as primary contact for clients handling shipment enquiries via phone, email, and in person.
• Track and update clients on shipment status from booking through delivery.
• Coordinate with operations, documentation, customs brokers, and carriers to resolve issues.
• Prepare and verify shipping documents (bills of lading, airway bills, invoices, packing lists).
• Process bookings, quotations, and client requests in the internal system.
• Manage complaints and delays professionally, escalating when necessary.
• Maintain accurate client records and support account managers with reporting.

Skills

Fluency in English

Fluency in Arabic

MS Office

Customer service

Education

High school diploma

Diploma/degree in Logistics or related field

Tools

MS Office Suite

Job description

The Bussola Group in Dubai is expanding its Customer Service team and seeks a UAE National to join as a frontline contact for clients. You will handle shipment inquiries, track statuses, and coordinate with operations, brokers, and carriers to resolve issues in a fast-paced environment.

Full on‑the‑job training is provided, with clear career progression into operations, sales, or account management. Fluency in English and Arabic and proficiency in MS Office are essential to succeed.