Lobby Concierge & Guest Experience Host

Kerzner International Management FZE; Dubai; On-site; AED 34,000 - 55,000; Full time

Job summary

Kerzner International Management FZE in Dubai invites a Lobby Hostess to welcome guests and shape the first impression of their arrival. You will engage with visitors, answer questions, and highlight resort amenities in a polished, friendly manner.

With 1-2 years in a five-star hotel and POS experience, you thrive on service, teamwork and flawless presentation. Join a warm, guest-centric team at Bab Al Shams Desert Resort to help create memorable experiences.

Qualifications

• Minimum High School Graduate or general education degree.
• 1-2 years in similar position in a five-star hotel.
• Experience in handling point of sale (POS) terminals.
• Strong orientation towards customer service.
• Initiative and Commitment to Achieve.
• Attention to Detail & Quality.
• Teamwork.
• Effective Communication.
• Hard working.
• Flexible.
• Adaptable.
• Interpersonal skills.

Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports on the up-selling program and promotion happening.

Skills

Customer service

Interpersonal skills

Effective communication

Teamwork

Flexible

Adaptable

Hard working

Education

High School Diploma

Tools

POS terminals

Job description

Kerzner International Management FZE in Dubai invites a Lobby Hostess to welcome guests and shape the first impression of their arrival. You will engage with visitors, answer questions, and highlight resort amenities in a polished, friendly manner.

With 1-2 years in a five-star hotel and POS experience, you thrive on service, teamwork and flawless presentation. Join a warm, guest-centric team at Bab Al Shams Desert Resort to help create memorable experiences.