Lobby Hostess

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Kerzner International Limited in Dubai is seeking a Lobby Hostess to create a welcoming first impression for our guests arriving at Bab Al Shams Desert Resort. You will greet guests, answer inquiries, promote amenities and ensure a smooth lobby experience.

The ideal candidate has 1–2 years in a five-star hotel, excellent guest service skills, and a proactive attitude. POS experience and a focus on appearance are preferred.

Qualifications

• Minimum High School Graduate or general education degree.
• Experience in five-star hotel environment is preferred.
• POS terminals experience is required.

Responsibilities

• Creates positive memorable and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining and inspiring guest service meeting property standards.
• Proactively greets guests within the lobby environment identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, recognises, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports on the up-selling program and promotion happening.

Skills

Customer service

Initiative

Attention to detail

Teamwork

Effective communication

Hard worker

Flexibility

Interpersonal skills

Education

High School Diploma

Tools

POS terminals

Job description

Lobby Hostess

21363

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people Each destination celebrates the stories culture and character of its surroundings creating meaningful experiences that could only exist in that place

Set among Dubai s sweeping dunes Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert Rooted in Emirati culture the resort brings guest closer to the stories flavours and rituals of the land through authentic encounters and shared experiences From desert adventures to moments of gathering and celebration every stay reveals a deeper connection to the heritage people and enduring beauty of the desert

About The Role

Lobby Hostess is responsible in welcoming and initiating the overall first impression of our guest s arrival experience This position proactively welcomes and engages with our guests enhancing their experience by fielding inquiries promoting our vast array of amenities and facilitating welcoming and efficient interactions All duties are to be performed in accordance with departmental and property policies practices and procedures

Key Duties and Responsibilities

• Creates positive memorable and efficient guest interactions within the hotel lobby
• Provides engaging entertaining and inspiring guest service meeting or exceeding property standards
• Proactively greets guests within the lobby environment identifying needs and fulfilling appropriately
• Monitors traffic flow and guest queues within lobby directing guests as appropriate to minimize wait times
• Manages queuing system and procedures in accordance with property policies
• Actively identifies acknowledges and resolves guest concerns following service recovery protocols
• Identifies sales opportunities and promotes premium rooms suites and amenities to guests
• Maintains comprehensive and accurate knowledge of groups events amenities outlets and general information
• Appropriately utilizes tablet devices to perform key transactions and display products services to guests
• Exceeds standards for personal appearance and grooming at all times
• Supports on the up‑selling program and promotion happening

Experience & Educational Requirements

• Minimum High School Graduate or general education degree
• 1-2 years in similar position in a five‑star hotel
• Experience in handling point of sale (POS) terminals
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible Adaptable
• Interpersonal skills