Lobby Hostess: Elevate Welcome & Upsell Premium Rooms

Kerzner International; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Kerzner International is seeking a Lobby Hostess in Dubai to welcome guests and create a memorable first impression at the hotel lobby. You will field inquiries, promote amenities, and ensure smooth, friendly interactions aligned with our luxury standards.

Ideal candidates have 1–2 years in a five‑star hotel, strong customer service, and experience with POS terminals. A passion for hospitality, teamwork, and flexible, proactive problem solving is essential.

Qualifications

• Minimum High School Graduate or general education degree.
• 1–2 years in a similar position in a five‑star hotel.
• Experience handling POS terminals.
• Strong orientation towards customer service.
• Initiative and commitment to achieve.
• Attention to detail and quality.
• Teamwork and effective communication.
• Hard working, flexible, adaptable.
• Excellent interpersonal skills.

Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meets or exceeds property standards.
• Proactively greets guests within the lobby and identifies needs.
• Manages guest queues and directs guests to minimize wait times.
• Supports the up‑selling program and promotes rooms, suites, and amenities.
• Maintains knowledge of groups, events, amenities, outlets, and information.
• Uses tablet devices to perform key transactions and present products/services.

Skills

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Interpersonal skills

Hard working

Education

High School diploma

Tools

POS terminals

Job description

Kerzner International is seeking a Lobby Hostess in Dubai to welcome guests and create a memorable first impression at the hotel lobby. You will field inquiries, promote amenities, and ensure smooth, friendly interactions aligned with our luxury standards.

Ideal candidates have 1–2 years in a five‑star hotel, strong customer service, and experience with POS terminals. A passion for hospitality, teamwork, and flexible, proactive problem solving is essential.