Guest Experience Concierge — Lobby & Welcoming

Bab Al Shams Desert Resort; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Bab Al Shams Desert Resort is seeking a Lobby Hostess to welcome guests and shape the first impression of their arrival. You will greet guests, promote hotel amenities, and facilitate smooth interactions in the lobby.

Ideal candidates have a 1–2 year background in a five-star hotel, strong customer service orientation, and experience with POS terminals to support guest transactions and service delivery.

Qualifications

• High School graduate or equivalent required.
• 1–2 years in a similar five-star hotel role.
• Experience with POS terminals and guest service systems.

Responsabilités

• Greet guests in the lobby and create a positive first impression.
• Promote amenities, upsell premium rooms and services.
• Assist guests with inquiries and Direct to appropriate outlets for an enhanced experience.
• Monitor lobby flow and queues to minimize wait times and improve service speed.
• Maintain professional appearance and uphold grooming standards.

Connaissances

Customer service orientation

Initiative

Attention to detail

Teamwork

Effective communication

Hard working

Flexible

Adaptable

Interpersonal skills

Formation

High school diploma or equivalent

Outils

POS terminals

Description du poste

Bab Al Shams Desert Resort is seeking a Lobby Hostess to welcome guests and shape the first impression of their arrival. You will greet guests, promote hotel amenities, and facilitate smooth interactions in the lobby.

Ideal candidates have a 1–2 year background in a five-star hotel, strong customer service orientation, and experience with POS terminals to support guest transactions and service delivery.