Lobby Host: Luxury Guest Concierge & Joy Maker

Kerzner International; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Kerzner International, Dubai's One&Only One Za'abeel, seeks a Lobby Host to ensure seamless arrivals and departures for guests. Greet guests warmly, escort them through the lobby, and provide attentive service while anticipating needs and delivering the One Welcome experience.

Ideal candidates have at least 1 year in guest relations at a luxury hotel, excellent communication skills, and fluency in English. Knowledge of additional languages is a plus in this dynamic, fast-paced environment.

Qualifications

• Exceptional communication and interpersonal skills.
• Fluent in English; knowledge of other languages is an advantage.
• Minimum 1 year in guest relations or luxury hotel environment.

Responsibilities

• Greet and welcome guests warmly with a sincere smile and engaging presence.
• Escort guests to lobby areas and provide room orientation when needed.
• Assist guests with luggage, parking, and transportation arrangements.
• Respond to guest inquiries and requests professionally and promptly.
• Maintain knowledge of hotel outlets, hours, and local activities to assist guests.
• Represent the One&Only brand and uphold Forbes/LQA standards.

Skills

Communication skills

Interpersonal skills

English fluency

Multilingual (advantage)

Education

High School completed; University Degree preferred

Job description

Kerzner International, Dubai's One&Only One Za'abeel, seeks a Lobby Host to ensure seamless arrivals and departures for guests. Greet guests warmly, escort them through the lobby, and provide attentive service while anticipating needs and delivering the One Welcome experience.

Ideal candidates have at least 1 year in guest relations at a luxury hotel, excellent communication skills, and fluency in English. Knowledge of additional languages is a plus in this dynamic, fast-paced environment.