Lobby Hostess & Guest Experience Concierge

Kerzner International Management; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Kerzner International Management invites a polished Lobby Hostess to welcome guests with warmth, professionalism, and a memorable first impression in our luxury resort environment. This role sets the tone for every guest's stay and requires attentive service, a smart appearance, and a proactive guest-centric attitude.

You will greet guests, handle inquiries, promote amenities, assist with queues, process simple transactions on tablets, and identify opportunities to enhance guest experiences

Qualifications

• High school diploma or equivalent.
• 1–2 years in a five-star hotel.
• Experience handling POS terminals.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Flexible, adaptable and team oriented.
• Initiative and commitment to achieve.
• Attention to detail and quality.
• Professional appearance and grooming.
• Ability to upsell premium amenities.

Responsibilities

• Welcome guests and create positive first impressions in the lobby.
• Provide engaging service and promote hotel amenities.
• Proactively greet guests and identify needs.
• Manage queues and direct guests to minimize wait times.
• Handle guest inquiries and resolve issues following service standards.
• Upsell premium rooms, suites, and amenities.
• Maintain knowledge of events, outlets, and services.
• Use tablets to perform transactions and display offerings.
• Maintain personal appearance and grooming to standards.
• Support the upsell program and promotions.

Skills

Customer service

POS terminals

Communication

Teamwork

Attention to detail

Flexibility

Adaptability

Interpersonal skills

Initiative

Commitment

Tools

POS terminals

Job description

Kerzner International Management invites a polished Lobby Hostess to welcome guests with warmth, professionalism, and a memorable first impression in our luxury resort environment. This role sets the tone for every guest's stay and requires attentive service, a smart appearance, and a proactive guest-centric attitude.

You will greet guests, handle inquiries, promote amenities, assist with queues, process simple transactions on tablets, and identify opportunities to enhance guest experiences