Lobby Concierge & Guest Experience Host

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Kerzner International Limited in Dubai is seeking a Lobby Hostess to create a welcoming first impression for our guests arriving at Bab Al Shams Desert Resort. You will greet guests, answer inquiries, promote amenities and ensure a smooth lobby experience.

The ideal candidate has 1–2 years in a five-star hotel, excellent guest service skills, and a proactive attitude. POS experience and a focus on appearance are preferred.

Qualifications

• Minimum High School Graduate or general education degree.
• Experience in five-star hotel environment is preferred.
• POS terminals experience is required.

Responsibilities

• Creates positive memorable and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining and inspiring guest service meeting property standards.
• Proactively greets guests within the lobby environment identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, recognises, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports on the up-selling program and promotion happening.

Skills

Customer service

Initiative

Attention to detail

Teamwork

Effective communication

Hard worker

Flexibility

Interpersonal skills

Education

High School Diploma

Tools

POS terminals

Job description

Kerzner International Limited in Dubai is seeking a Lobby Hostess to create a welcoming first impression for our guests arriving at Bab Al Shams Desert Resort. You will greet guests, answer inquiries, promote amenities and ensure a smooth lobby experience.

The ideal candidate has 1–2 years in a five-star hotel, excellent guest service skills, and a proactive attitude. POS experience and a focus on appearance are preferred.