Lobby Hostess

Kerzner International Management; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Kerzner International Management invites a polished Lobby Hostess to welcome guests with warmth, professionalism, and a memorable first impression in our luxury resort environment. This role sets the tone for every guest's stay and requires attentive service, a smart appearance, and a proactive guest-centric attitude.

You will greet guests, handle inquiries, promote amenities, assist with queues, process simple transactions on tablets, and identify opportunities to enhance guest experiences

Qualifications

• High school diploma or equivalent.
• 1–2 years in a five-star hotel.
• Experience handling POS terminals.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Flexible, adaptable and team oriented.
• Initiative and commitment to achieve.
• Attention to detail and quality.
• Professional appearance and grooming.
• Ability to upsell premium amenities.

Responsibilities

• Welcome guests and create positive first impressions in the lobby.
• Provide engaging service and promote hotel amenities.
• Proactively greet guests and identify needs.
• Manage queues and direct guests to minimize wait times.
• Handle guest inquiries and resolve issues following service standards.
• Upsell premium rooms, suites, and amenities.
• Maintain knowledge of events, outlets, and services.
• Use tablets to perform transactions and display offerings.
• Maintain personal appearance and grooming to standards.
• Support the upsell program and promotions.

Skills

Customer service

POS terminals

Communication

Teamwork

Attention to detail

Flexibility

Adaptability

Interpersonal skills

Initiative

Commitment

Tools

POS terminals

Job description

Job description

Lobby Hostess (21363)

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.

About The Role

Lobby Hostess is responsible in welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Key Duties and Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports on the up-selling program and promotion happening.

Experience & Educational Requirements

• Minimum High School Graduate or general education degree
• 1-2 years in similar position in a five‑star hotel
• Experience in handling point of sale (POS) terminals
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Interpersonal skills

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.