Lets begin! Associate Director Partner Support Manager

Moody's Corporation; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Moodys is seeking a Senior Regional Partner Manager to drive the Middle East partner ecosystem, nurturing existing alliances and onboarding new ones to deliver independent services aligned with growth objectives.

You will lead cross-border collaboration with Sales, Product, Marketing, Services and Legal, shaping regional strategy and ensuring partner readiness and governance while delivering measurable outcomes.

Qualifications

• Experience in partner-management or client-relationship-management.
• Software or services sales experience.
• Experience in financial services industry or consulting.
• Strong negotiation and commercial focus.
• Excellent interpersonal skills with attention to detail.
• Proficiency in a second language is a plus.
• Ability to lead meetings with senior/C-level management.
• Self-starter with high energy and execution capability.
• Ability to multitask, adapt priorities, and work under pressure.
• Experience in portfolio management, loans origination, risk/financial modelling, stress testing, or regulatory requirements.

Responsibilities

• Nurture and oversee existing partner relationships; identify and onboard new partners to deliver independent services projects.
• Develop and manage the Delivery Partner network in the Middle East to support software implementation and growth.
• Collaborate across divisions (Sales, Product, Marketing, Services, Legal) within Moodys.
• Enhance and manage regional partner strategy with Partner Management and Strategy teams.
• Forecast staffing needs and manage partner-based assignments using a demand model.
• Source new partners, manage bench, negotiate rates, and drive adoption.
• Coordinate subcontracting and prime project work with partners per strategy.
• Build relationships with partners and internal stakeholders across borders.
• Develop win-win relationships meeting profitability and growth objectives.
• Communicate via web/email/conferences to keep partners informed of Moodys products and requirements.
• Ensure partners are trained and certified to MA standards, identify improvements.
• Monitor SLAs and partner progress with a dashboard; leverage for growth.
• Develop strategies with internal teams to leverage partners for incremental sales.

Skills

Partner-management

Client-relationship-management

Negotiation

Senior/stakeholder meetings

Regional strategy

Multitasking under pressure

Second language

Education

Bachelor's degree in Business Finance

Job description

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways.

We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• Knowledge of the financial services software industry and previous experience in channel management are highly desirable
• Partner-management experience and/or client-relationship-management experience.
• Software or services sales experience also beneficial.
• Proven track record of working in the financial services industry or a leading consulting company.
• Strong commercial focus with experience in negotiation.
• Excellent interpersonal skills good attention to detail a can-do attitude and a high degree of pragmatism.
• Proficiency in a second language is a plus.
• Proven ability to lead meetings with senior and C-level management.
• Self-starter with high-energy and with ability to execute on business objectives.
• Ability to multitask change priorities rapidly and work under pressure.
• Solid experience in at least one of the following disciplines:
  • portfolio management
  • loans origination
  • risk or financial modelling
  • stress testing
  • regulatory requirements.

Education

Bachelors degree in Business Finance or related field preferred.

Responsibilities

This is a senior position with direct responsibility for regional objectives exposure to senior management direct input to the partner program content and framework-governance and presents the opportunity to be very independent.

• Building on a software sales background the Regional Partner Manager will nurture and oversee existing partner relationships as well as identify select and onboard new partners to deliver independent services projects in alignment with growth objectives.
• Develop and manage the Delivery Partner network in the Middle East region to support software implementation and business growth.
• The selected candidate will work within MAs Partner Ecosystem framework and collaborate with several divisions at Moodys including Sales Product Marketing Services and Legal.
• Enhance and manage the regional partner strategy in collaboration with the Partner Management team and the Strategy team covering advisory firms and implementation vendors.
• Maintain in conjunction with the MA Program Management team and MA Regional Services team a partner demand model and use this to continuously forecast and manage staffing requirements and assignments.
• Based on the above model:
  • Source new partners.
  • Manage existing partner bench.
  • Negotiate best available rates.
  • Review and drive partner adoption within the organisation.
• Manage the flow of subcontracting and prime project work towards partners in accordance with the strategy.
• Take ownership and responsibility for building relationships with partners and internal stakeholders working with cross-border multidisciplinary teams.
• Develop win-win relationships that meet both profitability and growth objectives for the partner and MA.
• Execute appropriate communication mechanisms (web/email/conferences) to ensure partners are always fully informed of MAs Banking Segment products services and requirements.
• Ensure partners are trained and certified to MA standards and identify improvement areas.
• Manage existing partner relationships to ensure that the required SLAs quality standards and MCO standards for third parties are being achieved. Monitor progress through a partner dashboard.
• In conjunction with the Banking Partner Alliance team Regional Services team and Sales develop a strategy for leveraging partners to generate incremental sales.
• Work with the Partner Alliance team the Regional Services team and the Product Design teams to provide partner-based solutions where appropriate.

About the team

Our Partner Management team is responsible for developing and managing the Delivery Partner network.
We contribute to Moodys by enabling scalable software implementation expanding market reach and supporting regional growth objectives. By joining our team you will be part of exciting work in partner strategy regional operations and cross-functional collaboration across EMEA APAC and the Americas.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.

Required Experience:

Director