Learning & Development Officer

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 100,000 - 140,000; Full time

Job summary

Al Maha Arjaan by Rotana in Abu Dhabi is looking for a dynamic Learning and Development professional focused on enhancing employee skills and delivering exceptional customer service.

The role involves assessing development needs, designing development plans, and overseeing training processes while ensuring ongoing colleague orientation.

Ideal candidates should have a hospitality degree and experience in training, with strong communication and organizational abilities.

Qualifications

• Degree in hospitality is preferred with minor experience in professional training environment.
• Good working knowledge of computers and software like Excel, Word, and PowerPoint.
• Possess excellent communication and presentation skills.

Responsibilities

• Analyse colleague development needs in the hotel.
• Develop annual hotel colleague development plans and prepare monthly reports.
• Conduct colleague orientation to ensure all new colleagues have necessary information.

Skills

Effective Communication

Understanding Hotel Operations

Planning for Business

Customer Focus

Education

Degree in hospitality

Tools

Excel

Word

PowerPoint

Job description

Job Summary

We are currently seeking a passionate and dynamic guest focused Learning and Development professional who prides themselves on delivering extraordinary levels of customer service and providing creative solutions to our employees.

Responsibilities

• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain the hotel’s colleague development library and coordinate acquisitions
• Consult with the Learning & Development Leader for the coordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Coordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.

Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results