Lead Technical Account Manager - AI Storage & Global Accounts

Data Direct Networks; Dubai; Remote; AED 300,000 - 450,000; Full time

Job summary

Data Direct Networks is seeking a Technical Account Manager for Major Accounts. You will lead cross-functional teams to ensure customer success, manage global, distributed environments, and translate customer needs into RFEs.

The role requires strong leadership, program management, and DevOps capabilities, with travel as needed. You will collaborate with Support, Engineering, and Product Management to deliver tested solutions while maintaining strict adherence to project timelines and

Qualifications

• 8+ years of technical experience in a cross-functional environment.
• Experience leading large programs and interacting with executives.
• PMP or similar certification is a plus.
• Experience developing and deploying scripts and tools for automation.
• Experience with AI/ML infrastructure management and operations at scale.

Responsibilities

• Collaborate with Support, Product Management, Engineering to ensure customer success and business continuity.
• Interface with Site Reliability Engineering for project management and customer requirements.
• Define and document processes and best practices; ensure adoption.
• Serve as operational focal point for large, globally distributed environments.
• Translate customer requirements into RFEs and manage prioritization.
• Drive efficiency through automation, documentation, and project management.
• Develop and maintain customer-facing scripts/tools (DevOps activities).
• Lead regular meetings with customers and DDN teams; monitor progress against plans.

Skills

Technical leadership

Cross-functional collaboration

Program management

Customer communication

On-call support

Remote team work

Education

PMP or similar certification

Bachelor's in IT/Engineering

Job description

Data Direct Networks is seeking a Technical Account Manager for Major Accounts. You will lead cross-functional teams to ensure customer success, manage global, distributed environments, and translate customer needs into RFEs.

The role requires strong leadership, program management, and DevOps capabilities, with travel as needed. You will collaborate with Support, Engineering, and Product Management to deliver tested solutions while maintaining strict adherence to project timelines and