Senior Technical Account Manager - AI Platform & Infra

Open Innovation AI; Abu Dhabi; Vor Ort; AED 300.000 - 520.000; Vollzeit

Zusammenfassung

Open Innovation AI in Abu Dhabi is seeking a Technical Account Manager to own day-to-day service delivery for key customers. You will coordinate with L1–L3 teams, manage incidents and changes, and produce clear customer-facing updates and reports.

The role emphasizes ownership, technical judgment, and calm, predictable operations with strong English communication. Prior ITIL and networking/Kubernetes knowledge are highly valued.

Qualifikationen

• 5+ years in technical account management or related field.
• Strong ITSM discipline with Jira experience.
• ITIL knowledge with Change Advisory Board experience.
• Networking, storage, compute, virtualization and Kubernetes knowledge.
• Excellent English communication and customer-facing skills.
• Ability to coordinate cross-functional teams without direct authority.

Aufgaben

• Review all open tickets daily with status, owner, ETA.
• Coordinate with L1–L3, Delivery, and Product for resolutions.
• Serve as operational contact and escalate major incidents as needed.
• Prepare weekly and monthly service reports for customers and management.
• Lead operational reviews and participate in CAB meetings.
• Drive tickets to closure with clear next actions and owners.

Kenntnisse

ITSM discipline

Jira

Customer-facing communication

Coordination and follow-through

English fluency

Ausbildung

ITIL Foundation certification or higher

Tools

Jira

ITSM tools

Jobbeschreibung

Open Innovation AI in Abu Dhabi is seeking a Technical Account Manager to own day-to-day service delivery for key customers. You will coordinate with L1–L3 teams, manage incidents and changes, and produce clear customer-facing updates and reports.

The role emphasizes ownership, technical judgment, and calm, predictable operations with strong English communication. Prior ITIL and networking/Kubernetes knowledge are highly valued.