Strategic Technical Account Architect

Dataiku Inc.; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

Dataiku is looking for a Technical Account Manager to drive engagement with a small set of strategic clients, acting as a technical advisor across platform architecture, deployments, and ML-Ops. The role requires deep Linux administration, cloud experience (AWS/Azure/GCP), and hands-on Kubernetes know‑how.

You will collaborate with customers and internal teams, manage milestones, provide status updates, and contribute to the overall account strategy while exploring advanced use cases such as

Qualifications

• 7 years of experience in a customer-facing technical role
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration including networking
• Experience with identity and access management tools (e.g. LDAP Kerberos Active Directory IAM)
• Hands-on experience with cloud platforms (AWS Azure GCP)
• Hands-on experience with the Kubernetes ecosystem for setup administration troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

Responsibilities

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients contribute to deliverables provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation process improvements and knowledge sharing
• Act as the primary technical advisor for client teams providing guidance and hands-on support across a range of areas including: Dataiku platform architecture and deployment, Platform operations and upgrades, Best practices for platform usage, Security data management and compute resources, ML-Ops monitoring and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy
• Explore and support advanced use cases involving Dataiku such as edge computing deep learning and MLOps

Skills

Communication

Client relationships

Pre/post-sales

Linux administration

IAM tools

Cloud platforms

Kubernetes

Hadoop

Spark

Python

Data science knowledge

Java basics

ML-Ops

Tools

Kubernetes

Hadoop

Spark

LDAP

Kerberos

Active Directory

CI/CD

Job description

Dataiku is looking for a Technical Account Manager to drive engagement with a small set of strategic clients, acting as a technical advisor across platform architecture, deployments, and ML-Ops. The role requires deep Linux administration, cloud experience (AWS/Azure/GCP), and hands-on Kubernetes know‑how.

You will collaborate with customers and internal teams, manage milestones, provide status updates, and contribute to the overall account strategy while exploring advanced use cases such as