Lead Concierge & Guest Experience Leader

IHG Hotels & Resorts; Dubai; On-site; AED 250,000 - 380,000; Full time

Benefits offered by this job

Uniform

Room discounts

Training program

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Chief Concierge to lead the full concierge operation and deliver exceptional guest experiences. You will manage the desk, bell service, transport arrangements, and VIP movements while building trusted local knowledge for guests.

The role requires strong leadership, a client-focused mindset, and fluency in English, with hospitality experience in luxury hotel settings. The position offers a competitive package and extensive training opportunities.

Qualifications

• Strong communication, leadership, and guest service skills.
• Experience in concierge or guest services within a hotel or resort.
• Supervisory or leadership experience in a concierge setting.
• Hands-on leadership style with ability to coach and motivate a team.
• Strong local knowledge or ability to build it quickly and accurately.
• Ability to stay calm, organised, and professional under pressure.
• Fluent in English; additional languages are an advantage.
• High school qualification or equivalent; hospitality education a plus.

Responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners
• Deliver consistently warm, professional, and highly personalised service to all guests
• Build strong guest relationships and anticipate needs before they are requested
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly, using feedback to drive service improvements
• Work closely with Front Office and other departments to ensure seamless guest journeys
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and actively promote hotel services and experiences

Skills

Leadership

Guest service

Communication

Team coaching

Education

High school diploma or equivalent

Hospitality education (preferred)

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Chief Concierge to lead the full concierge operation and deliver exceptional guest experiences. You will manage the desk, bell service, transport arrangements, and VIP movements while building trusted local knowledge for guests.

The role requires strong leadership, a client-focused mindset, and fluency in English, with hospitality experience in luxury hotel settings. The position offers a competitive package and extensive training opportunities.