Lead Luxury Concierge & VIP Guest Experience

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 167,000 - 257,000; Full time

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Chief Concierge to lead the full concierge operation at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will deliver warm, personalised service and build strong guest relationships, while coordinating VIP arrivals and working with other departments.

The role requires proven concierge or guest services experience in luxury hotels, solid leadership, and the ability to stay calm under pressure.

Qualifications

• Experience in concierge or guest services in a hotel or resort.
• Previous supervisory or leadership experience in a concierge setting.
• Ability to coach and motivate a team.
• Strong local knowledge or ability to build it quickly and accurately.
• Stay calm, organized and professional under pressure.
• Fluent in English; additional languages are a plus.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
• Deliver consistently warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive service improvements.
• Work closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and actively promote hotel services and experiences.

Skills

Leadership

Guest service

Communication

Coaching

Local knowledge

English (Fluent)

Shift flexibility

Education

High school diploma

Hospitality education

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Chief Concierge to lead the full concierge operation at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will deliver warm, personalised service and build strong guest relationships, while coordinating VIP arrivals and working with other departments.

The role requires proven concierge or guest services experience in luxury hotels, solid leadership, and the ability to stay calm under pressure.