Senior Concierge Lead: Elevate VIP Guest Experiences

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Wellbeing and training programs

Job summary

IHG Hotels & Resorts is seeking a Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will lead the concierge team, delivering warm, personalised service and leveraging local knowledge to enhance guest experiences.

Experience in hotel concierge leadership is required, with a hands-on approach to coaching and maintaining brand standards. Fluent English and willingness to work shifts, including weekends, are essential.

Qualifications

• Strong communication, leadership, and guest service skills.
• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or leadership experience in a concierge setting.
• Hands-on leadership style with ability to coach and motivate a team.
• Strong local knowledge or ability to build it quickly and accurately.
• Ability to stay calm, organised, and professional under pressure.
• Flexibility to work shifts, including weekends and holidays.
• Fluent in English; additional languages are advantageous.
• High school qualification or equivalent; hospitality education is a plus.

Responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
• Deliver consistently warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive service improvements.
• Work closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and actively promote hotel services and experiences.

Skills

Leadership

Guest service

Supervisory experience

Local knowledge

English fluency

Shift flexibility

Calm under pressure

Multilingual advantage

Education

High school/Equivalent (Hospitality)

Job description

IHG Hotels & Resorts is seeking a Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will lead the concierge team, delivering warm, personalised service and leveraging local knowledge to enhance guest experiences.

Experience in hotel concierge leadership is required, with a hands-on approach to coaching and maintaining brand standards. Fluent English and willingness to work shifts, including weekends, are essential.