Senior Concierge Lead: Elevate VIP Guest Experiences

IHG Hotels & Resorts

Ras Al Khaimah

On-site

AED 90,000 - 120,000

Full time

11 days ago
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Benefits offered by this job

Uniform provided
Room discounts
Wellbeing and training programs

Job summary

IHG Hotels & Resorts is seeking a Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will lead the concierge team, delivering warm, personalised service and leveraging local knowledge to enhance guest experiences.

Experience in hotel concierge leadership is required, with a hands-on approach to coaching and maintaining brand standards. Fluent English and willingness to work shifts, including weekends, are essential.

Qualifications

  • Strong communication, leadership, and guest service skills.
  • Solid experience in concierge or guest services within a hotel or resort environment.
  • Previous supervisory or leadership experience in a concierge setting.
  • Hands-on leadership style with ability to coach and motivate a team.
  • Strong local knowledge or ability to build it quickly and accurately.
  • Ability to stay calm, organised, and professional under pressure.
  • Flexibility to work shifts, including weekends and holidays.
  • Fluent in English; additional languages are advantageous.
  • High school qualification or equivalent; hospitality education is a plus.

Responsibilities

  • Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
  • Deliver consistently warm, professional, and highly personalised service to all guests.
  • Build strong guest relationships and anticipate needs before they are requested.
  • Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
  • Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
  • Handle guest concerns calmly, using feedback to drive service improvements.
  • Work closely with Front Office and other departments to ensure seamless guest journeys.
  • Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
  • Lead by example as a brand ambassador and actively promote hotel services and experiences.

Skills

Leadership
Guest service
Supervisory experience
Local knowledge
English fluency
Shift flexibility
Calm under pressure
Multilingual advantage

Education

High school/Equivalent (Hospitality)

Job description

IHG Hotels & Resorts is seeking a Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will lead the concierge team, delivering warm, personalised service and leveraging local knowledge to enhance guest experiences.

Experience in hotel concierge leadership is required, with a hands-on approach to coaching and maintaining brand standards. Fluent English and willingness to work shifts, including weekends, are essential.

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