Luxury Front Office Supervisor — Guest Experience Leader

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 100,000 - 167,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Office Supervisor in Ras Al Khaimah to lead the shift, mentor colleagues, and ensure a smooth guest journey from arrival to departure. You’ll drive attentive, personalised service while upholding brand standards and safety policies in a luxury setting.

The role requires strong English, frontline leadership experience, and a hands-on approach to creating memorable guest experiences in a fast-paced hotel environment.

Qualifications

• Experience in Front Office or Guest Services, preferably in luxury hotel or resort.
• Supervisory or team-leading experience.
• Strong communication, guest service and problem-solving skills.
• Ability to handle guest concerns and make decisions during busy operations.
• Knowledge of Front Office systems and Microsoft Office.
• Strong organisational skills and attention to detail.
• Degree or diploma in Hotel Management or related field advantageous.
• Fluent English; other languages advantageous.
• Hands-on, positive approach and passion for memorable guest experiences.

Responsibilities

• Supervising Front Office operations during your shift and ensuring a smooth guest journey from arrival to departure
• Leading and supporting colleagues to deliver professional, personalised and attentive service
• Engaging with guests and responding promptly to requests, feedback and concerns
• Handling guest complaints professionally and taking ownership of service recovery
• Monitoring colleague performance and providing guidance, coaching and support
• Coordinating with Housekeeping, Concierge, Reservations and other departments to ensure seamless guest experiences
• Ensuring Front Office procedures, brand standards, safety requirements and hotel policies are followed
• Supporting room upselling and opportunities to enhance guest experience and hotel performance
• Ensuring clear communication and effective handovers between shifts
• Being fully familiar with hotel emergency procedures and responding appropriately when required

Skills

Front Office experience

Supervisory experience

Strong communication

Guest service

Problem solving

MS Office

Education

Degree in Hotel Management

Tools

Microsoft Office

Job description

IHG Hotels & Resorts is seeking a Front Office Supervisor in Ras Al Khaimah to lead the shift, mentor colleagues, and ensure a smooth guest journey from arrival to departure. You’ll drive attentive, personalised service while upholding brand standards and safety policies in a luxury setting.

The role requires strong English, frontline leadership experience, and a hands-on approach to creating memorable guest experiences in a fast-paced hotel environment.