Lead Analyst, Operating Excellence – Financial Services

Cigna Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Cigna Healthcare in Dubai seeks an experienced Business Analyst to drive complex projects within the insurance sector. You will lead cross-functional teams, elicit and document requirements, and align processes with technology solutions.

This role reports to the business side, not IT, and emphasizes stakeholder collaboration and regulatory compliance. Responsibilities include managing scope, coordinating with IT, and leading UAT with business stakeholders to ensure successful delivery and

Qualifications

• Bachelor's degree in business/finance/information management or related discipline.
• 5–10 years of business analysis experience in insurance/financial services.
• Strong understanding of UAE insurance market and regulations.

Responsibilities

• Lead and manage complex projects to ensure timely delivery and goals.
• Document detailed business requirements and scope using Scaled Agile (Epics).
• Coordinate with business and IT to ensure clear communication and delivery.
• Oversee UAT planning, test cases, and defect tracking with QA.

Skills

Stakeholder management

Project leadership

UAT testing

Scaled Agile

Jira/Azure DevOps

Data analysis

Process modeling

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in business/finance/IT

Masters preferred

Tools

Jira

Azure DevOps

Job description

Cigna Healthcare in Dubai seeks an experienced Business Analyst to drive complex projects within the insurance sector. You will lead cross-functional teams, elicit and document requirements, and align processes with technology solutions.

This role reports to the business side, not IT, and emphasizes stakeholder collaboration and regulatory compliance. Responsibilities include managing scope, coordinating with IT, and leading UAT with business stakeholders to ensure successful delivery and