Operating Effectiveness Lead AnalystBusiness Analyst

Cigna Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Cigna Healthcare in Dubai seeks an experienced Business Analyst to drive complex projects within the insurance sector. You will lead cross-functional teams, elicit and document requirements, and align processes with technology solutions.

This role reports to the business side, not IT, and emphasizes stakeholder collaboration and regulatory compliance. Responsibilities include managing scope, coordinating with IT, and leading UAT with business stakeholders to ensure successful delivery and

Qualifications

• Bachelor's degree in business/finance/information management or related discipline.
• 5–10 years of business analysis experience in insurance/financial services.
• Strong understanding of UAE insurance market and regulations.

Responsibilities

• Lead and manage complex projects to ensure timely delivery and goals.
• Document detailed business requirements and scope using Scaled Agile (Epics).
• Coordinate with business and IT to ensure clear communication and delivery.
• Oversee UAT planning, test cases, and defect tracking with QA.

Skills

Stakeholder management

Project leadership

UAT testing

Scaled Agile

Jira/Azure DevOps

Data analysis

Process modeling

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in business/finance/IT

Masters preferred

Tools

Jira

Azure DevOps

Job description

Engaging with business stakeholders to elicit and define business project scope business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.

Main Duties/Responsibilities:

Lead and managecomplex projects independently ensuring timely delivery and adherence to project goals. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with senior business leads to understanding new project scope creating scope statements and detail scope requirements as required for the portfolio and project intake process. Document and oversee system integration requirements involving legacy platforms third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate evaluate and report alternative solutions to business needs ensuring compliance with the regulatory standards and enterprise architecture guidelines. Collaborate closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Lead the user acceptance test cases in collaboration with business stakeholders. Oversee the execution of user acceptance testing ensuring thorough validation of business requirements. Monitor track and report UAT defects while coordinating with the QA test team for defect remediation and ensuring timeline resolution.

Experience/Qualifications Required:

• Bachelors degree in business finance information management or a related discipline. A Masters degree is preferred.
• 5-10 years of business analysis work preferably in insurance or financial services sector with a proven track record of leading complex projects.
• Extensive experience in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
• In depth understanding of UAE insurance market and regulations.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group executives managers and subject matter experts.
• Proven ability to lead the analysis and support of the production of project proposals or business cases.
• Demonstrate expertise in the business process re-engineering and optimization.
• Experience creating user acceptance testing documentation and leading UAT process
• Must be a proactive self-starter capable of planning and leading work sessions with minimal oversight
• Advanced proficiency in business analysis techniques such as process modeling root cause analysis data modeling process mapping and traceability.
• Deep knowledge and experience in Scaled Agile Framework and Agile methodologies.

Skills Required:

• Exceptional communication skills both verbal and written with a ability to convey complex information
• Eagerness to continuously learn and adapt to new business processes and technologies.
• Strong Interpersonal skills
• Proven ability to work effectively in teams
• Customer Focus - internal/external
• In depth business/product knowledge
• Excellent Organizational skills
• Advance time management
• Strong Negotiation skills
• Decisive Decision making
• Advanced proficiency in Microsoft applications Word Excel Project Visio
• Extensive Experience in usage of Jira Azure Dev Ops Platforms
• Strong problem identification and problems solving skills.
• Knowledge of Scaled Agile framework
• Six sigma certifications would be a plus
• Advanced Data analysis and Interpretation
• Critical Thinking abilities

About Cigna Healthcare

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Required Experience:

IC