Last-Mile Dispatch Lead – E-commerce Logistics

Al Tayer Group Career site; United Arab Emirates; On-site; AED 70,000 - 100,000; Full time

Job summary

Al Tayer Insignia in the United Arab Emirates is hiring a Last Mile Dispatch Coordinator – E-commerce to provide top-notch customer service by delivering prompt responses and accurate delivery information. You will play a key role in coordinating with dispatch teams and stores to meet delivery schedules and resolve issues efficiently.

The role requires 2-4 years in logistics, a Diploma or Pre-University, and involves maintaining service standards, handling feedback, and ensuring HSE compliance

Qualifications

• Diploma or Pre-University
• 2-4 years relevant experience in logistics Industry

Responsibilities

• Handle customer calls and provide delivery information and appointment scheduling for D&A; liaise with delivery team to monitor lateness.
• Coordinate with the dispatch team to ensure products are dispatched as per schedule.
• Coordinate with stores to understand delivery terms and ensure services are provided during delivery.
• Address customer complaints by directing to the right people or providing accurate information.
• Adhere to service standards and escalation processes to meet KPI targets.
• Take feedback from customers and document delivery records and escalations for action.
• Train and monitor the delivery team to maintain high customer satisfaction.
• Maintain HSE practices to minimize risk and damage; remind colleagues about HSE processes.
• Review operations for risk management and escalate concerns to the HSE committee.

Education

Diploma or Pre-University

Job description

Al Tayer Insignia in the United Arab Emirates is hiring a Last Mile Dispatch Coordinator – E-commerce to provide top-notch customer service by delivering prompt responses and accurate delivery information. You will play a key role in coordinating with dispatch teams and stores to meet delivery schedules and resolve issues efficiently.

The role requires 2-4 years in logistics, a Diploma or Pre-University, and involves maintaining service standards, handling feedback, and ensuring HSE compliance