E-commerce Last-Mile Dispatch Specialist

Al Tayer Group; Abu Dhabi; On-site; AED 54,000 - 80,000; Full time

Job summary

Al Tayer Insignia in Abu Dhabi seeks a customer service specialist to provide prompt responses and accurate information on deliveries, coordinating with dispatch teams and stores to keep deliveries on schedule. You will handle queries, resolve issues quickly, maintain delivery records, train delivery staff, and uphold HSE standards while working in a luxury retail environment.

This role requires 2-4 years of logistics experience and a customer-focused mindset, with a proactive approach to

Qualifications

• 2-4 years relevant experience in logistics Industry.

Responsibilities

• Handle customer calls and provide them with the right information regarding the products and deliveries.
• Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.
• Coordinate with the dispatch team to ensure products are dispatched as per the schedule
• Coordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the delivery
• Address all the customer complaints by directing to the right people or by providing the right information
• Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.
• Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalated them to Sr. Customer Service Executive for appropriate action.
• Train & monitor the delivery team to ensure high level of customer satisfaction
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
• Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalated concerns to the HSE committee appointed by the company.

Education

Diploma or Pre-University

Job description

Al Tayer Insignia in Abu Dhabi seeks a customer service specialist to provide prompt responses and accurate information on deliveries, coordinating with dispatch teams and stores to keep deliveries on schedule. You will handle queries, resolve issues quickly, maintain delivery records, train delivery staff, and uphold HSE standards while working in a luxury retail environment.

This role requires 2-4 years of logistics experience and a customer-focused mindset, with a proactive approach to