Last-Mile Dispatch & Customer Experience Specialist

Al Tayer Group; Dubai; On-site; AED 60,000 - 84,000; Full time

Job summary

Al Tayer Insignia is seeking a customer service professional to provide prompt information on deliveries and resolve issues in a fast-paced logistics environment. You will interact with customers by phone, coordinate with dispatch and stores, and ensure delivery terms are understood and executed.

The role emphasizes KPI achievement and quality service across GCC operations. Applicants should have a Diploma or Pre-University and 2-4 years of logistics experience.

Qualifications

• Diploma or Pre-University education required.
• 2-4 years of relevant experience in the logistics industry.

Responsibilities

• Handle customer calls and provide accurate information regarding products and deliveries.
• Coordinate with dispatch to ensure timely product dispatch and align with delivery schedule.
• Liaise with stores to understand delivery terms and ensure services during delivery.
• Address customer complaints and escalate appropriately to meet KPIs.
• Maintain timely response and escalation processes for accurate information delivery.
• Collect regular customer feedback and report trends to relevant departments.

Education

Diploma or Pre-University

Job description

Al Tayer Insignia is seeking a customer service professional to provide prompt information on deliveries and resolve issues in a fast-paced logistics environment. You will interact with customers by phone, coordinate with dispatch and stores, and ensure delivery terms are understood and executed.

The role emphasizes KPI achievement and quality service across GCC operations. Applicants should have a Diploma or Pre-University and 2-4 years of logistics experience.