E-commerce Last-Mile Dispatch Coordinator

Al Tayer Group; United Arab Emirates; On-site; AED 73,000 - 100,000; Full time

Job summary

Al Tayer Insignia is seeking a Last Mile Dispatch Coordinator for E-commerce in the United Arab Emirates. The role focuses on delivering high-quality customer service, prompt responses, and accurate information on all deliveries.

You will coordinate with the dispatch team and stores to ensure deliveries meet terms and schedules while resolving issues and maintaining records for KPI reporting.

Qualifications

• Diploma or Pre-University qualification.
• 2-4 years relevant experience in logistics industry.
• Strong customer service and communication skills.

Responsibilities

• Handle customer calls and provide delivery information and updates.
• Coordinate with dispatch to ensure on-time product shipments.
• Liaise with stores to confirm delivery terms and services.
• Address customer complaints and escalate when needed.
• Maintain response times and KPIs, and document delivery records.

Skills

Customer service

Dispatch coordination

Communication

Education

Diploma or Pre-University

Job description

Al Tayer Insignia is seeking a Last Mile Dispatch Coordinator for E-commerce in the United Arab Emirates. The role focuses on delivering high-quality customer service, prompt responses, and accurate information on all deliveries.

You will coordinate with the dispatch team and stores to ensure deliveries meet terms and schedules while resolving issues and maintaining records for KPI reporting.