Labour Camp Operations & Relations Manager

CITIC Middle East Contracting L.L.C; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

CITIC Middle East Contracting L.L.C is recruiting for a Camp Operations Manager to oversee safe, compliant labour accommodation across UAE projects. You will manage facilities, welfare, and incident response, coordinating with HR, project teams and authorities.

Ideal candidates have 7+ years UAE experience in large-scale labour camps or similar environments, with strong knowledge of MoHRE and Civil Defence requirements and proven cost-management abilities.

Qualifications

• Bachelor’s degree or diploma in facilities management, business administration, hospitality, HSE or related field.
• Experience of UAE labour accommodation management is preferred.
• Explicit knowledge of MoHRE, municipality, Civil Defence and welfare standards is required.

Responsibilities

• Manage safe, orderly and cost-effective daily operation of labour accommodation across UAE.
• Ensure compliance with MoHRE, municipality and health standards; maintain logs and records.
• Oversee facilities, housekeeping, waste, water, drainage, and life-safety systems; kitchens and dining areas.
• Act as main camp contact for welfare concerns and worker engagement; resolve issues.
• Coordinate emergency response and incident records with relevant teams and authorities.
• Coordinate mobilization, occupancy, arrivals and demobilisation; maintain resident lists and bed-space records.
• Coordinate transport, catering, security and other camp services; monitor quality and feedback.
• Manage service providers, budgets, KPIs and cost-saving actions without compromising welfare.
• Conduct inspections and audits; report non-conformities and closure actions.
• Support planning of new or refurbished camps; develop SOPs and emergency plans.

Skills

Fluent English

Hindi

Urdu

Bengali

Arabic

Mandarin

Interpersonal skills

Negotiation

Grievance-handling

De-escalation

MS Office

Education

Bachelor’s degree or diploma in Facilities Management, Business Administration, Hospitality, HSE or related

Fire-safety / first-aid or facilities-management certification advantageous

Job description

Responsibilities

• Camp operations: Manage the safe, orderly and cost-effective daily operation of company-owned and third-party labour accommodation supporting CITIC projects across the UAE.
• Accommodation compliance: Ensure compliance with applicable MoHRE requirements, emirate-level municipality and public-health standards, Civil Defence requirements, and Company HSE and welfare procedures; maintain registrations, approvals, inspection records and corrective-action logs.
• Facilities and hygiene: Oversee room allocation and occupancy, housekeeping, pest control, waste management, water supply, drainage, electrical and plumbing maintenance, fire and life-safety systems, kitchens, dining areas, laundry, prayer and recreation facilities.
• Worker welfare and relations: Serve as the main camp-level contact for welfare concerns and non-workplace grievances; conduct regular worker engagement, resolve issues fairly, identify morale risks early and escalate employment matters to HR.
• Incident and crisis response: Coordinate emergency response, illness or injury support, outbreak controls, fire drills, evacuations and serious welfare incidents with HSE, HR, Security and relevant authorities; maintain accurate incident records.
• Mobilisation and occupancy: Coordinate worker arrivals, transfers and demobilisation with HR, project teams, transport and camp providers; maintain accurate resident lists, bed-space records and movement reports.
• Transport and services: Coordinate worker transport, catering, security and other camp services, monitoring schedules, service quality, food hygiene and worker feedback.
• Vendor and cost management: Manage service providers and camp operators, verify attendance and service delivery, review invoices, monitor budgets and KPIs, and recommend corrective or cost‑saving actions without compromising compliance or welfare.
• Inspections and reporting: Conduct routine inspections and audits; track non-conformities to closure and submit occupancy, welfare, incident, maintenance, cost and compliance reports to management.
• New camp planning: Support feasibility, design review, authority coordination, mobilisation and commissioning of new or refurbished labour accommodation, and develop standard operating procedures and emergency plans.

Skills

• Education: Bachelor’s degree or diploma in Facilities Management, Business Administration, Hospitality, HSE or a related discipline. Relevant fire-safety, first-aid or facilities-management certification is an advantage.
• Experience: Minimum 7 years of relevant UAE experience, including at least 5 years managing large-scale labour accommodation for a main contractor, facilities-management company or major industrial employer.
• Compliance knowledge: Strong practical knowledge of MoHRE labour accommodation requirements, applicable municipality/public-health requirements, Civil Defence and fire-life-safety controls, food hygiene and worker welfare standards.
• Operations capability: Proven experience in accommodation inspections, occupancy control, facilities maintenance, catering, transport, security, vendor management, budgeting and emergency response.
• Labour relations: Strong interpersonal, negotiation, grievance-handling and de-escalation skills, with cultural awareness and the ability to manage sensitive workforce matters professionally.
• Language: Fluent English is required. Hindi, Urdu, Bengali or another widely used workforce language is strongly preferred; Arabic and/or Mandarin is an advantage.
• Systems and reporting: Proficient in MS Office and able to maintain accurate digital registers, inspection reports, dashboards and management reports.
• Availability: Valid UAE driving licence and flexibility to visit camps and project locations, including outside normal working hours when operationally required, are preferred.
• Professional attributes: Firm but respectful, service-oriented, highly organised and capable of maintaining confidentiality, discipline and composure during emergencies or labour-relations issues.