IT Support Engineer

Uzaif; Dubai; On-site; AED 96,000 - 144,000; Full time

Job summary

LanceSoft is seeking an IT Support Engineer for a 6-month assignment in Dubai. The role requires a methodical approach to diagnosing technical issues and strong communication skills.

Responsibilities include providing Help Desk support, Office 365 configuration, ITSM ticketing, and monitoring system alerts under pressure. UAE driving license and own car are mandatory.

Qualifications

• 1+ years of IT support experience.
• Proficiency with Office 365 and ITSM ticketing tools.
• Must have UAE driving license and own a car.

Responsibilities

• Provide professional IT support and Help Desk services.
• Configure and troubleshoot Office 365 and Outlook.
• Manage tickets using ITSM tools (ServiceNow, Jira, etc.).
• Monitor system alerts and respond to issues under pressure.

Skills

IT Support

Office 365

ITSM Tools

Communication

Tools

ServiceNow

Jira

Job description

Overview

LanceSoft is looking for an IT Support Engineer for a 6-month duration in Dubai. The ideal candidate will have a methodical approach to diagnosing technical issues and excellent communication skills.

Key Responsibilities

• Provide professional IT support and Help Desk services.
• Configure and troubleshoot Office 365 and Outlook.
• Manage tickets using professional ITSM tools (ServiceNow, Jira, etc.).
• Monitor system alerts and respond to technical issues under pressure.

Requirements

• Experience: 1+ years in IT Support.
• Technical: Expertise in Office 365 and ITSM ticketing tools.
• Mandatory: Must possess a valid UAE driving license and own a car.
• Soft Skills: Patience, empathy, and the ability to prioritize tasks based on business impact.