L&D Cluster Manager - Luxury Hospitality

One&Only Resorts; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

One&Only Resorts in Dubai seeks a Cluster Manager, Learning & Development to lead the learning strategy for One&Only Royal Mirage and One&Only The Palm. You will design, deliver and evaluate programs, manage training resources, and partner with external providers to ensure outstanding service and staff development across our luxury teams.

As a senior L&D leader, you will drive leadership development, customer service excellence and continuous improvement across the two iconic properties, shaping

Qualifications

• Suitable candidate must be highly qualified and must have at least 3-4 years’ experience as Learning & Development Manager in an upscale luxury hospitality industry or five-star hotels.
• Strong interpersonal and analytical skills.
• Excellent spoken and written communication in English and/or another language.
• Middle East/GCC experience is an advantage.

Responsibilities

• Develop, plan and manage learning and development programs for all team Members to meet individual and organizational needs.
• Develop, plan and manage the training function and the training resources.
• Administer an annual Training Needs Analysis and plan the required programs accordingly.
• Design or facilitate the design of necessary programs identified in the annual Training Needs Analysis.
• Deliver or facilitate the delivery of the necessary programs.
• Facilitate feedback from programs and manage them appropriately.
• Collate Development Plans from Individual Performance Appraisals to align with goals.
• Liaise with external institutions and organizations for external programs and manage the process.
• Liaise with required external consultants and facilitate delivery of programs to meet resort needs.
• Develop and manage programs for all Management Trainees.
• Plan, design and facilitate delivery of: Orientations, Customer service, Performance management, Supervisory skills, Managerial skills, Leadership Development, Sales, and other programs.

Skills

Learning & Development

Leadership

Training Design

Staff Development

Job description

One&Only Resorts in Dubai seeks a Cluster Manager, Learning & Development to lead the learning strategy for One&Only Royal Mirage and One&Only The Palm. You will design, deliver and evaluate programs, manage training resources, and partner with external providers to ensure outstanding service and staff development across our luxury teams.

As a senior L&D leader, you will drive leadership development, customer service excellence and continuous improvement across the two iconic properties, shaping