Kitchen Specialist - IKEA Kitchen Sales

AlFuttaim; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Al-Futtaim Retail in Dubai is hiring a Kitchen Specialist to lead the IKEA kitchen department, drive sales growth, and ensure excellent customer service. You will oversee design operations, coordinate appointments, manage orders, delivery, and installation while upholding service standards.

The role requires 3–5 years in a similar retail setting, strong English skills (Arabic preferred), and a solid grasp of home furnishings trends.

Qualifications

• 3 to 5 years of experience in a similar role.
• Proficiency in English; Arabic knowledge preferred.
• Strong understanding of home furnishing markets and trends.
• Excellent communication and customer service skills.

Responsibilities

• Actively promote the Kitchen Design Service and identify opportunities to increase kitchen and add-on sales.
• Monitor the customer shopping experience through surveys and regular feedback.
• Review competitor activity to identify market opportunities and service gaps.
• Schedule and monitor customer appointments to maintain service levels and minimise waiting times.
• Work with the Range department to monitor stock availability and recommend order quantities in support of sales targets.
• Coordinate with home delivery and assembly teams on customer kitchen orders.
• Audit kitchen designs and follow up on kitchen jobs to support accurate and timely completion.
• Maintain regular communication with customers and use their feedback to identify service improvements.
• Contribute to store sales growth and overall commercial performance.

Skills

Communication

Customer service

Strategic planning

Commercial awareness

KPI analysis

Prioritization

Home furnishing knowledge

Cross-functional coordination

Education

High School or Trade School

Job description

Kitchen Specialist - IKEA Kitchen Sales Job Snapshot Role: Kitchen Specialist Location: Dubai, UAE Industry: Retail Function: Sales-Retail Experience: 3 to 5 years of experience in a similar role Job Type: Full Time

Position Overview

Al-Futtaim Retail is hiring a Kitchen Specialist in Dubai, UAE to manage the IKEA kitchen department and support sales growth, customer service, kitchen design operations, and team performance. The role combines commercial planning with hands-on oversight of the customer journey, from promoting the Kitchen Design Service and coordinating appointments to monitoring kitchen orders, delivery, assembly, and customer feedback. The Kitchen Specialist will analyse sales and operational performance, supervise kitchen designers, coordinate with internal departments, and develop practical action plans to achieve annual targets while maintaining IKEA service and cost standards.

Job Details

• Country: UAE
• City: Dubai
• Industry: Retail
• Function: Sales-Retail
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Overview of the Role

The Kitchen Specialist takes responsibility for the commercial and operational performance of the IKEA kitchen department. The position requires a strong understanding of customer needs, home furnishing trends, sales performance, and the operational steps involved in delivering kitchen solutions. Working across sales, Range, home delivery, assembly, and other store functions, the specialist will help maintain product availability, improve the customer experience, strengthen add-on sales, and ensure kitchen designers are equipped to perform effectively.

What You Will Do

• Actively promote the Kitchen Design Service and identify opportunities to increase kitchen and add-on sales.
• Monitor the customer shopping experience through surveys and regular feedback.
• Review competitor activity to identify market opportunities and service gaps.
• Schedule and monitor customer appointments to maintain service levels and minimise waiting times.
• Work with the Range department to monitor stock availability and recommend order quantities in support of sales targets.
• Coordinate with home delivery and assembly teams on customer kitchen orders.
• Audit kitchen designs and follow up on kitchen jobs to support accurate and timely completion.
• Maintain regular communication with customers and use their feedback to identify service improvements.
• Contribute to annual business planning and budget preparation.
• Review daily and monthly KPIs and performance reports.
• Develop appropriate action plans based on sales and operational performance.
• Apply cost-conscious working methods and encourage practical improvements within the team.
• Contribute to store sales growth and overall commercial performance.

Kitchen Team Development

The Kitchen Specialist will ensure team members are appropriately trained on kitchen products and design systems. The role includes supporting staff development, store performance, and succession planning while maintaining appropriate productivity levels. The specialist will also prepare productivity plans, supervise kitchen designers, and organise team schedules according to expected customer demand. Scheduling responsibilities include balancing peak and non-peak trading periods and planning annual leave while maintaining appropriate department coverage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly approach.
• Strategic planning and analytical capability.
• Commercial awareness and understanding of sales performance.
• Ability to analyse KPIs and translate findings into practical actions.
• Ability to manage multiple operational and customer priorities.
• Good understanding of home furnishing markets and trends.
• Ability to coordinate effectively across different store functions.

What Qualifies You for the Role

• High School or Trade School qualification.
• 3 to 5 years of experience in a similar role.
• Proficiency in English.
• Arabic language knowledge is preferred.
• Good understanding of home furnishing markets and trends.

About Al-Futtaim Retail

Al-Futtaim Retail operates across MENA and Southeast Asia and partners with international retail brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail operations combine established store networks with investment in digital innovation, AI capabilities, customer experience, and loyalty platforms. The business includes colleagues from more than 100 nationalities working across over 10 countries.