Kitchen Design & Sales Specialist

AlFuttaim

Dubai

On-site

AED 90,000 - 120,000

Full time

14 days+

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Job summary

Al-Futtaim Retail in Dubai is hiring a Kitchen Specialist to lead the IKEA kitchen department, drive sales growth, and ensure excellent customer service. You will oversee design operations, coordinate appointments, manage orders, delivery, and installation while upholding service standards.

The role requires 3–5 years in a similar retail setting, strong English skills (Arabic preferred), and a solid grasp of home furnishings trends.

Qualifications

3 to 5 years of experience in a similar role.
Proficiency in English; Arabic knowledge preferred.
Strong understanding of home furnishing markets and trends.
Excellent communication and customer service skills.

Responsibilities

Actively promote the Kitchen Design Service and identify opportunities to increase kitchen and add-on sales.
Monitor the customer shopping experience through surveys and regular feedback.
Review competitor activity to identify market opportunities and service gaps.
Schedule and monitor customer appointments to maintain service levels and minimise waiting times.
Work with the Range department to monitor stock availability and recommend order quantities in support of sales targets.
Coordinate with home delivery and assembly teams on customer kitchen orders.
Audit kitchen designs and follow up on kitchen jobs to support accurate and timely completion.
Maintain regular communication with customers and use their feedback to identify service improvements.
Contribute to store sales growth and overall commercial performance.