Kitchen Design & Sales Lead

Al-Futtaim; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al-Futtaim Retail is seeking a Kitchen Specialist to manage the kitchen department within an IKEA store in Dubai, delivering high-quality, cost-effective operations and driving sales with a customer-focused approach. You will analyze KPIs and work with internal teams to support annual targets.

The role requires 3–5 years of experience, strong English skills, and knowledge of home furnishing trends. This position emphasizes collaboration across departments, store planning, and consistent service

Qualifications

• Excellent communication and interpersonal skills.
• Strategic planning and analytical capabilities.
• Strong customer service with a friendly approach.
• Commercial awareness and multitasking capabilities.

Responsibilities

• Actively promote the Kitchen Design Service to boost sales and encourage Add-On Sales.
• Conduct surveys to understand customer shopping experiences and monitor competitors to identify market gaps.
• Schedule and track customer appointments to ensure high service levels and reduce waiting times.
• Collaborate with the Range department to monitor stock levels and recommend order quantities to meet sales targets.
• Coordinate with Home delivery and assembly teams, auditing kitchen designs and conducting follow-ups on kitchen jobs.
• Maintain regular customer communication to gain feedback and improve service offerings.
• Assist in preparing annual business plans and budgets, ensuring informed business decisions are made.
• Review and analyze daily and monthly KPIs and reports, creating action plans to achieve goals.
• Control costs through efficient, cost-conscious methods and encourage team innovation.
• Contribute to the IKEA store's success by working towards sales growth and performance goals.
• Ensure all staff are trained on design systems and kitchen range products, and provide development support for store performance and succession planning.
• Prepare productivity plans and supervise kitchen designers to ensure efficiency and budget adherence.
• Create and manage schedules for kitchen designers, considering peak and non-peak sales days and planning annual leave.

Skills

Excellent communication

Strategic planning

Analytical capabilities

Customer service

Education

High School/Trade School Graduate

Job description

Al-Futtaim Retail is seeking a Kitchen Specialist to manage the kitchen department within an IKEA store in Dubai, delivering high-quality, cost-effective operations and driving sales with a customer-focused approach. You will analyze KPIs and work with internal teams to support annual targets.

The role requires 3–5 years of experience, strong English skills, and knowledge of home furnishing trends. This position emphasizes collaboration across departments, store planning, and consistent service