Kitchen Specialist Retail IKEA Jebel Ali

Al-Futtaim; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al-Futtaim Retail is seeking a Kitchen Specialist to manage the kitchen department within an IKEA store in Dubai, delivering high-quality, cost-effective operations and driving sales with a customer-focused approach. You will analyze KPIs and work with internal teams to support annual targets.

The role requires 3–5 years of experience, strong English skills, and knowledge of home furnishing trends. This position emphasizes collaboration across departments, store planning, and consistent service

Qualifications

• Excellent communication and interpersonal skills.
• Strategic planning and analytical capabilities.
• Strong customer service with a friendly approach.
• Commercial awareness and multitasking capabilities.

Responsibilities

• Actively promote the Kitchen Design Service to boost sales and encourage Add-On Sales.
• Conduct surveys to understand customer shopping experiences and monitor competitors to identify market gaps.
• Schedule and track customer appointments to ensure high service levels and reduce waiting times.
• Collaborate with the Range department to monitor stock levels and recommend order quantities to meet sales targets.
• Coordinate with Home delivery and assembly teams, auditing kitchen designs and conducting follow-ups on kitchen jobs.
• Maintain regular customer communication to gain feedback and improve service offerings.
• Assist in preparing annual business plans and budgets, ensuring informed business decisions are made.
• Review and analyze daily and monthly KPIs and reports, creating action plans to achieve goals.
• Control costs through efficient, cost-conscious methods and encourage team innovation.
• Contribute to the IKEA store's success by working towards sales growth and performance goals.
• Ensure all staff are trained on design systems and kitchen range products, and provide development support for store performance and succession planning.
• Prepare productivity plans and supervise kitchen designers to ensure efficiency and budget adherence.
• Create and manage schedules for kitchen designers, considering peak and non-peak sales days and planning annual leave.

Skills

Excellent communication

Strategic planning

Analytical capabilities

Customer service

Education

High School/Trade School Graduate

Job description

Job Description:

Job Requisition ID: 181418

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role

The Kitchen Specialist manages the kitchen department within an IKEA store, ensuring high-quality and cost-effective operations. The role involves developing and executing tactical initiatives aimed at achieving sales objectives while maintaining exceptional service standards. By analyzing key performance indicators, the Kitchen Specialist makes business recommendations and supports sales departments to fulfill annual sales targets. This position requires collaboration with various internal teams and a customer-focused approach to ensure the best shopping experience.

What You Will Do

• Actively promote the Kitchen Design Service to boost sales and encourage Add-On Sales.
• Conduct surveys to understand customer shopping experiences and monitor competitors to identify market gaps.
• Schedule and track customer appointments to ensure high service levels and reduce waiting times.
• Collaborate with the Range department to monitor stock levels and recommend order quantities to meet sales targets.
• Coordinate with Home delivery and assembly teams, auditing kitchen designs and conducting follow-ups on kitchen jobs.
• Maintain regular customer communication to gain feedback and improve service offerings.
• Assist in preparing annual business plans and budgets, ensuring informed business decisions are made.
• Review and analyze daily and monthly KPIs and reports, creating action plans to achieve goals.
• Control costs through efficient, cost-conscious methods and encourage team innovation.
• Contribute to the IKEA store's success by working towards sales growth and performance goals.
• Ensure all staff are trained on design systems and kitchen range products, and provide development support for store performance and succession planning.
• Prepare productivity plans and supervise kitchen designers to ensure efficiency and budget adherence.
• Create and manage schedules for kitchen designers, considering peak and non-peak sales days and planning annual leave.

Required Skills To Be Successful

• Excellent communication and interpersonal skills.
• Strategic planning and analytical capabilities.
• Strong customer service with a friendly approach.
• Commercial awareness and multitasking capabilities.

What Qualifies You For The Role

• High School/Trade School Graduate.
• 3 to 5 years of experience in a similar role.
• Proficiency in English; knowledge of Arabic is preferred.
• Good grasp of home furnishing markets and trends.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.