Retail Experience Team Lead: Sales & Service

Al-Futtaim; Al Ain; On-site; AED 100,000 - 156,000; Full time

Job summary

Al-Futtaim IKEA in Abu Dhabi is seeking a Shopping Experience Team Leader to drive sales growth while ensuring a positive shopping experience. You will lead a team, coach staff, and align with IKEA self-serve concepts.

You will manage operations, ensure SOPs, monitor queues, and coordinate with Finance. The role requires 3-4 years in retail, strong English, and proactive problem solving.

Qualifications

• High School education is required.
• 3-4 years of experience in Retail.
• Excellent communication and interpersonal skills.
• Good command of English language, Arabic preferred.

Responsibilities

• Ensure customer guidance is in place to promote easy customer flow.
• Maintain waiting time and queuing policy as per benchmark.
• Support co-workers in resolving customer complaints quickly and positively.
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Motivate and inspire the team through knowledge of the IKEA product range, the local market, and IKEA customers.
• Coach co-workers, supporting their training paths and developing key responsibilities.
• Ensure all co-workers are aware of sales targets, services, and expectations.
• Ensure the right number of co-workers are in place to run the department successfully.
• Find more effective ways of working to reduce costs.
• Ensure departmental SOPs are shared with co-workers.
• Receive, count, and sign off cash float for the day from the Accounts Department.
• Prepare reconciliation documents at the end of the business day, managing discrepancies.
• Collaborate with Finance to investigate discrepancies and ensure control on differences.
• Organize cash and coins properly by denomination in the till.

Skills

Proactivity

Communication

Problem-solving

Leadership

Education

High School education

Job description

Al-Futtaim IKEA in Abu Dhabi is seeking a Shopping Experience Team Leader to drive sales growth while ensuring a positive shopping experience. You will lead a team, coach staff, and align with IKEA self-serve concepts.

You will manage operations, ensure SOPs, monitor queues, and coordinate with Finance. The role requires 3-4 years in retail, strong English, and proactive problem solving.