Key Accounts Manager - Ecommerce (Wholesale)

Confidentiel; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Confidentiel in Dubai, UAE seeks a seasoned Key Accounts Manager (E-commerce) to grow our wholesale/vendor business across Amazon Vendor Central, Noon and Namshi. You will own sell-in targets, build strategic plans with platforms and manage vendor relationships at senior levels.

Responsibilities include P&L ownership, pricing optimization, and end-to-end portal management. You will work with marketing, supply chain, and finance to drive launches and promotions, including major campaigns like

Qualifications

• 5–7 years in e-commerce with 3–4 years in key account management.
• Hands-on with Amazon Vendor Central backend: POs, costs, invoicing.
• Solid understanding of 1P/3P models, pricing, and promotions.
• Strong numerical and data skills; advanced Excel required.
• MBA or business degree preferred; English fluency required; Arabic a plus.

Responsibilities

• Manage and grow wholesale vendor business across Amazon Vendor Central, Noon, Namshi.
• Own annual and monthly sell-in targets and joint business plans with platforms.
• Build relationships with platform category managers and buying teams.
• Lead annual vendor negotiations: terms of trade, margins, payment terms, co-op.
• Identify new growth opportunities: ASINs, assortment, new accounts.
• Own the e-commerce P&L per account: gross/net sales, margins, deductions.
• Forecast demand with brand teams to avoid stock-outs and excess inventory.
• Track sales, sell-through, inventory weeks of cover, pricing, margins.

Skills

E-commerce

Vendor Central

Excel

Power BI

Negotiation

Arabic

English

Forecasting

Education

Bachelor's in Business

MBA

Tools

Power BI

Helium 10

Job description

The Key Accounts Manager (E-commerce) owns and grows our wholesale business through e-commerce marketplace accounts on the vendor (1P) model. The role is accountable for sell-in revenue, account profitability and the commercial relationship with platforms such as Amazon (via Vendor Central), Noon, Namshi and other regional e-commerce retailers.

Responsibilities

Account management and growth

• Manage and grow the wholesale (vendor) business across assigned e-commerce accounts, starting but limited to Amazon Vendor Central, Noon, Namshi.
• Own annual and monthly sell-in targets, account plans and joint business plans with each platform.
• Build strong relationships with platform category managers, vendor managers and buying teams.
• Lead annual vendor negotiations: terms of trade, margins, payment terms, co-op and promotional funding.
• Identify new growth opportunities: new ASINs, assortment expansion, new categories and new e-commerce accounts.

Commercial and P&L ownership

• Own the e-commerce P&L per account: gross sales, net sales, trade terms, chargebacks, contribution margin.
• Apply billing factors and cost logic (cost price, MRP/RRP, landed cost, allowances, co-op, freight and damage terms) to set pricing and protect margin.
• Model the profitability of every deal, promotion and new listing before approval.
• Reconcile invoices, deductions, chargebacks and shortage claims; raise and recover disputes.

Operations and portal management

• Manage day-to-day backend operations on Amazon Vendor Central and other vendor portals.
• Own end to end process of PO fulfilment (PO acceptance, PO quantities and track fill rates, on-time deliver).
• Maintain catalog, cost changes and product content accuracy with the content team.
• Forecast demand with the brand team to avoid stock-outs and excess inventory.

Data, reporting and analysis

• Track sales, sell-through, inventory weeks of cover, price competitiveness and margin using Vendor Central / Retail Analytics reports.
• Produce weekly and monthly performance dashboards and business reviews for management.
• Turn data into action: flag underperforming SKUs, pricing gaps and growth levers.

Cross-functional coordination

• Work with marketing, supply chain, finance and brand teams on launches, promotions (e.g. Prime Day, White Friday, Ramadan, Black Friday) and campaigns.

Mandatory Requirements

• E-commerce experience is mandatory: minimum 5-7 years in e-commerce, with at least 3-4 years in e-commerce key account management (sales driven).
• Amazon Vendor Central: hands-on, working knowledge of the backend portal - POs, cost and item setup, chargebacks, invoicing, Retail Analytics and vendor reports.
• E-commerce ecosystem knowledge: clear understanding of how marketplaces, 1P vendor and 3P seller models, fulfilment, pricing and promotions work.
• Billing factors and cost logic: confident with cost price build-ups, margins, trade terms, allowances, co-op and deductions.
• E-commerce P&L understanding: able to read, build and manage an account-level P&L and explain what drives it.
• Strong with numbers and data: advanced Excel (pivot tables, lookups, modelling); comfortable working with large data sets.
• Number-driven mindset: proven record of hitting and exceeding sales and margin targets.
• Degree in Business, Commerce, Marketing or a related field; MBA is a plus.
• Excellent communication and negotiation skills in English; Arabic is a plus.

Good to have :

• Platform Marketing Knowledge: Familiarity with Amazon Ads (Sponsored Products, Sponsored Brands, DSP), on-platform promotions, deals and coupons, A+ Content, and Brand Stores.
• Watches and Jewellery Experience: Experience in watches, jewellery, fashion accessories, or other premium and lifestyle brands.
• Regional E-commerce Platforms: Experience working with other regional e-commerce platforms and their vendor portals.
• Analytics Tools: Familiarity with Power BI, Helium 10, or similar analytics platforms.
• AI Tools: Hands-on experience using AI tools to improve business performance, efficiency, or decision-making, with demonstrable business value.