Key Accounts Manager - Ecommerce

Apparel Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Apparel Group in Dubai, United Arab Emirates is seeking a Key Accounts Manager - Ecommerce to lead strategic relationships with major ecommerce clients, develop account plans, and drive revenue growth across online platforms.

The role combines account management, sales development, campaign coordination, performance analysis, and contract negotiations, collaborating with ecommerce, digital marketing, product and operations teams to deliver results.

Qualifications

• Minimum 5-7 years of experience in account management, sales or client services.
• Experience within ecommerce or digital retail is preferred.
• Ability to manage strategic client relationships and account requirements.
• Experience working with sales performance metrics, reporting and forecasting.
• Ability to coordinate effectively with cross-functional teams.

Responsibilities

• Build and maintain strong relationships with key ecommerce clients, serving as the primary point of contact for account-related requirements.
• Develop and execute strategic account plans to increase revenue.
• Collaborate with marketing, product and operations teams on promotional campaigns.
• Manage contract renewals and negotiations with key accounts with a focus on appropriate commercial terms and sustainable business relationships.
• Stay informed about ecommerce trends, competitor activity and relevant market developments.
• Prepare regular account performance reports for senior management and clients.

Skills

Key account management

Sales development

Client relationship management

Cross-functional coordination

Campaign coordination

Forecasting

Reporting

Job description

Job Snapshot

Key Accounts Manager - Ecommerce Job Snapshot Role: Key Accounts Manager - Ecommerce Location: Dubai, United Arab Emirates Industry: Apparel and Fashion Function: Account Management-Non-Commissioned Experience: 5-7 years Job Type: Full-time Position Overview The Key Accounts Manager - Ecommerce role in Dubai, United Arab Emirates is responsible for managing strategic ecommerce client relationships and developing account plans that support revenue growth, customer satisfaction and operational performance. The position combines key account management, sales development, campaign coordination, performance analysis, contract negotiations and payment follow-up while collaborating with ecommerce, digital marketing, product and operations teams.

Client Relationship Management

Build and maintain strong relationships with key ecommerce clients, serving as the primary point of contact for account-related requirements.

• Understand individual account needs and commercial objectives.
• Maintain effective communication throughout the client relationship.
• Coordinate internally to address account requirements and support service delivery.
• Develop long-term relationships that strengthen collaboration with key ecommerce accounts.

Sales and Revenue Growth

• Develop and execute strategic account plans to increase revenue.
• Identify upselling and cross-selling opportunities within existing accounts.
• Explore new commercial opportunities across the ecommerce ecosystem.
• Support account growth through commercially relevant products, services and solutions.
• Contribute to long-term revenue development across assigned accounts.

Account Performance and Optimization

Monitor account performance using relevant metrics such as traffic, conversion rates and sales.

Translate performance data into actionable insights that can improve sales results, customer satisfaction and operational efficiency.

Review account trends regularly and identify areas requiring corrective action or further commercial development.

Campaign and Ecommerce Coordination

• Collaborate with marketing, product and operations teams on promotional campaigns.
• Coordinate product launches and pricing strategies according to account requirements.
• Ensure campaigns and commercial initiatives reflect the needs of individual key accounts.
• Support timely and successful delivery of agreed products, services and solutions.

Contracts and Payment Coordination

Manage contract renewals and negotiations with key accounts with a focus on appropriate commercial terms and sustainable business relationships.

Support payment reconciliation by helping ensure payments are received on time and coordinating the resolution of account discrepancies efficiently.

Market and Competitive Insights

Stay informed about ecommerce trends, competitor activity and relevant market developments.

Use these insights to identify potential growth opportunities and areas where account performance or customer experience can be improved.

Reporting and Forecasting

• Prepare regular account performance reports for senior management and clients.
• Develop and communicate sales forecasts.
• Provide progress updates on account activities and commercial initiatives.
• Monitor and report relevant key performance indicators.

Compliance and Brand Standards

Ensure assigned key accounts follow applicable brand guidelines, compliance requirements and online retail standards relating to product listings and customer experience.

Key Relationships

• The role works closely with the Chief Executive Officer, Manager - Ecommerce, Senior Manager - Ecommerce and Digital Marketing, Executive - Ecommerce, Stylist - Ecommerce, Business Analyst - Ecommerce and other relevant stakeholders.

Desired Experience

• Minimum 5-7 years of experience in account management, sales or client services.
• Experience within ecommerce or digital retail is preferred.
• Ability to manage strategic client relationships and account requirements.
• Experience working with sales performance metrics, reporting and forecasting.
• Ability to coordinate effectively with cross-functional teams.

About Apparel Group

Apparel Group operates across the fashion and lifestyle industry, serving millions of customers through more than 85 brands and over 2100 stores across more than 14 countries. The organization employs over 20000 multicultural staff and its brand portfolio includes names such as Nine West, Tommy Hilfiger, Aldo, Charles and Keith, Jamie 's Italian and Tim Hortons.