Key Account Manager - Service (Elevators & Escalators)

KONE Middle East UAE; Sharjah; On-site; AED 120,000 - 160,000; Full time

Job summary

KONE Middle East UAE is seeking an energetic Key Account Manager based in Sharjah to handle Service Sales within the Sharjah & Northern Emirates region. The role involves developing customer relationships, ensuring satisfaction, and managing sales opportunities.

Applicants should have a Bachelor’s Degree in engineering and a minimum of 5 years in sales or account management. Ideal candidates will have strong analytical skills and be passionate about sales and new technologies.

Qualifications

• Minimum 5 years experience in Complex Sales Process Management, Business Development or Key Account Management.
• Experience managing key accounts and major projects is essential.
• Ability to interpret and analyze customer needs.
• Passion for sales with a proven track record.
• Excellent English communication and presentation skills.

Responsibilities

• Develop and create customer relationships in your area of responsibility.
• Ensure customer satisfaction and solve complaints.
• Document and maintain customer and contact information.
• Generate opportunities to meet sales budget and pricing targets.
• Validate contract contents in line with negotiation outcomes.
• Keep CRM updated with opportunities, tasks, and visits.

Skills

Customer relationship management

Sales process management

Negotiation skills

Business development

Analytical skills

Education

Bachelor’s Degree preferably in engineering

Job description

Certified as a Top Employer KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

Our team in UAE is growing rapidly and we are looking for an energetic and enthusiastic Key Account Manager to be based in Sharjah, UAE to handle Service Sales within Sharjah & Northern Emirates region. In this role you will lead and develop mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. You will proactively identify solutions that add value to our strategic customers and major projects, building & maintaining strong relationships with existing customers to retain existing maintenance contracts and proactively generate more opportunities within and outside our current customer base.

This is a unique opportunity to join a team of professionals who thrive on driving offering and sales development strategies and sharing best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What will you do

• Proactively develop and create customer relationships in your area of responsibility
• Ensure customer satisfaction and solve complaints with the rest of the KONE team
• Document and maintain the customer and contact information
• Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing target, including proactively generating opportunities from outside the current customer base
• Accountable for finding customer needs and matching KONE’s solution with those needs
• Responsible for pricing using the approved tendering tools
• Validate that the contents of the contract are in line with the negotiation process outcome
• Maintain full information of opportunities, tasks and visits while keeping CRM up to date

Are you the one

• Bachelor’s Degree preferably in engineering
• Minimum 5 years experience in one of the following: Complex Sales Process Management / Business Development / Key Account Management
• Experience managing key accounts and major projects is a must
• Experience within the same or similar industries working with developers, main contractors and consultants
• Ability to interpret and analyze customer needs
• Passion for sales with a proven track record and a strong customer focus
• Futuristic approach and passion about new technologies and digitalization
• Excellent English communication, presentation and negotiation skills
• Candidates with experience in the market in the UAE will be given priority

Successful candidates will be invited to complete an automated video interview. Please check your email regularly to be able to submit within the assigned time frame.