Area Manager Service Operations

KONE; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

KONE seeks an Area Manager - Service in Dubai to lead maintenance engineers and technicians, drive service performance and profitability, and ensure top‑class customer service.

You will report to Head of Service Operations for Dubai, coach teams, manage KPIs, and collaborate across the business to deliver safe, reliable elevator and escalator services.

Qualifications

• Bachelor's degree in engineering or related field.
• Minimum 8 years of service experience in Elevator & Escalator industry.
• Strong understanding of maintenance and service business.
• Previous service sales experience is a plus.
• Entrepreneurial mindset with strong organizational and leadership skills.
• Excellent English communication with cross-stakeholder collaboration.

Responsibilities

• Lead and coach a team of maintenance engineers and technicians.
• Proactively manage customer relationships and service delivery.
• Drive profitability and growth of service business.
• Ensure safety, operational and financial KPIs are met.
• Collaborate across functions to improve field performance.

Skills

Leadership

Stakeholder communication

Customer focus

Team coaching

Strategic thinking

Education

Bachelor's degree in engineering

Job description

KONE certified as a Top Employer in UAE Qatar KSA and Oman is committed to creating a better work environment through excellent people practices. We prioritize our employees well-being and foster a workplace that values collaboration diversity growth and efficiency. To support our ambitious growth plans Service and Maintenance remain a strategic priority for our business.

Do you have dynamic leadership skills a customer-centric mindset and a strong understanding of the Service and Maintenance business If so we have an exciting opportunity for someone passionate about driving service operations in Dubai UAE.

We are looking for an energetic and enthusiastic Area Manager - Service based in our Dubai UAE office. This role reports to the Head of Service Operations for Dubai. You will be responsible for proactively managing customer relationships leading and coaching a team of Maintenance Engineers and Technicians and continuously improving field performance. The role also carries responsibility for driving profitability growing the business and delivering high-quality customer service with a strong service mindset.

In summary you will be accountable for all customers safety operational and financial KPIs ensuring monthly quarterly and annual targets are achieved or exceeded.

A service mindset emphasizes creating customer trust value and loyalty. Therefore we are seeking someone with a proven track record as a go-gettersomeone who understands how to partner and collaborate across the business can influence effectively demonstrates strategic thinking and brings strong commercial acumen.

Are you the one

• Bachelors degree in engineering or another relevant field
• Minimum 8 years of Service experience within the Elevator & Escalator industry
• Strong understanding of Maintenance & Service Business
• Previous Service Sales experience will be an added advantage
• An entrepreneurial mindset with outstanding organizational and leadership skills
• Commercially driven and strong understanding of Finance
• Strong English communication skills as an operations Manager you will often have to interact with various stakeholders and so the ability to communicate complex data and to write and speak clearly are important
• Highly motivated goal oriented diligent organized self-starter with an orientation towards a high level of customer service
• Attention to detail You need to be an individual who is precise in their work able to spot errors and vigilant to ensure that any problems are corrected for accurate results
• Ability to effectively evaluate business performance and identify initiatives to drive positive business performance.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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