Junior Client Relations

The Luxury Closet; Dubai; On-site; AED 73,000 - 100,000; Full time

Job summary

The Luxury Closet is seeking a VIP Admin Assistant to join the VIP Client Relations team in Dubai. You will connect and coordinate with VIP clients, help acquire new clients, maintain relationships, and deliver exceptional service to luxury buyers and consignors.

Responsibilities include sourcing consignors, handling front-end admin tasks, visiting consignors at home, and achieving monthly targets while coordinating with merchandising, accounting and customer service teams.

Qualifications

• Flexible to work 6 days a week with rotational offs.
• Ability to work under pressure and exceed targets.
• Knowledge of multiple luxury brands is preferred.
• Strong customer service orientation.
• Pro-active service delivery attitude with a hands-on approach.
• MS Office expertise: Word and Excel.

Responsibilities

• Prospect existing connections and develop connections with new consignors, including stylists, personal shoppers, boutique owners, sales associates, and individual consignors.
• Handle front-end customer administrative tasks and client servicing including requests related to financial, logistics, and other operational account support.
• Meet with consignors in their homes to procure their luxury merchandise.
• Develop and maintain relationships with existing consignors to increase the business.
• Maintain a seamless flow of communication with multiple departments including merchandising, accounting and customer service.
• Achieve the monthly consignment targets for the assigned geographic market.
• Develop and implement action plans to continually increase consignment with The Luxury Closet.

Skills

Customer service

Relationship management

Work under pressure

Target achievement

Proactive attitude

Tools

MS Word

MS Excel

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast-paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About The Role

The Luxury Closet is looking for a VIP Admin Assistant who will work with the VIP Client Relations team, help in connecting and coordinating with the VIP clients, help acquiring new clients, maintain relationships with existing clients and provide exceptional service. If you have a passion for luxury products and fashion will enjoy the role!

Responsibilities

• Prospect existing connections and develop connections with new consignors. These contacts include stylists, personal shoppers, boutique owners, sales associates, and individual consignors.
• Handle front-end customer administrative tasks and client servicing inclusive of requests related to financial, logistics, and other operational account support.
• Meet with consignors in their homes to procure their luxury merchandise.
• Develop and maintain relationships with existing consigners to increase the business.
• Maintain a seamless flow of communication with multiple departments including merchandising, accounting and customer service.
• Achieve the monthly consignment targets for the assigned geographic market.
• Develop and implement action plans to continually increase consignment with The Luxury Closet.

Requirements

• Flexible to work 6 days a week, rotational offs and rotational shifts.
• Ability to work under pressure and exceed targets.
• Knowledge of multiple luxury brands is preferred.
• Strong customer service orientation.
• Pro-active service delivery attitude - willingness to stretch and do whatever is required with a hands-on approach.
• MS Office expertise: Word and Excel.