Boutique Admin Executive - UAE National

Richemont Iberia SL; Dubai; On-site; AED 110,000 - 190,000; Full time

Job summary

Richemont Iberia SL is seeking an organized administrative/operations professional for UAE boutique support. You will handle luxury retail processes, KYC compliance, stock management, and back-office duties across multiple UAE locations.

The role requires proactive service, strong teamwork, and familiarity with Gemini and stock systems. You will manage invoicing support, boutique logistics, and stock-taking, ensuring brand standards and efficient store operations in a fast-paced luxury

Qualifications

• Experience in an administrative or operations support role within a luxury retail environment.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Proficiency in administrative tasks, including filing, data entry, and system management.
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
• Familiarity with compliance procedures (e.g., KYC, GoAML) is highly desirable.
• Proficiency in Microsoft Office Programs (Excel, Word, Outlook) and experience with stock management system.
• A proactive, autonomous, and service-oriented mindset.

Responsibilities

• Ensure all cash transactions exceeding AED 55,000 are submitted via the internal platform (KYC) and GoAML.
• Maintain partnership with Richemont local Finance, Audit and Security teams while following guidelines.
• Plan and deliver compliance refresher training sessions for UAE team members.
• Process sales transactions in line with internal procedures and system guidelines.
• Support daily boutique operations and overall boutique efficiency.
• Manage Mall of the Emirates permit applications for the boutique.
• Oversee and organize back-office area and standardized filing across UAE boutiques.
• Provide Gemini system training and ongoing support to boutique teams.
• Assist with invoicing processes and related tasks.
• Review and order supplies for boutique operations (stationery, pantry, PLV).
• Receive shipments, perform quality checks, and price-tag new items.
• Maintain stock management tool and conduct monthly stock counts.
• Assist in daily and monthly stock-taking for sellable and non-sellable items.
• Support stock projections and proactive orders for accessories.
• Conduct repairs monitoring: follow-ups with Sales Associates and audit-compliant communications.

Skills

Luxury retail experience

Excellent organizational skills

Administrative tasks

Data entry / filing

Multitasking

Communication skills

KYC / GoAML familiarity

MS Office (Excel, Word, Outlook)

Stock management system

Proactive / autonomous mindset

Tools

Gemini system

Stock management software

Job description

Key Responsibilitie

1.Compliance & Regulatory Adherence:

• Ensure all cash transactions exceeding AED 55,000 are accurately submitted via the internal platform (KYC) and the Government portal (GoAML).
• Maintain strong partnership with Richemont local Finance. Audit and Security teams, while maintaining all guidelines and expectations
• Plan and deliver compliance refresher training sessions for all UAE team members to maintain a high level of adherence across all locations.
• Process sales transactions in strict accordance with required internal procedures and system guidelines.

2. Boutique Operations & Administration:

• Partner with management to support overall operations of boutique, as needed.
• Provide support for daily boutique operations, ensuring smooth workflow and efficiency.
• Manage and process Mall permit applications for the Mall of the Emirates boutique.
• Oversee and maintain the back-office area, ensuring efficient organization and tidiness.
• Prepare and organize a comprehensive, standardized filing system aligned across all UAE boutiques.
• Expertly manage the Gemini system's processes, providing continuous refresher training and support to boutique teams.
• Demonstrate proficiency and autonomy in utilizing all back-office and client-facing tools.
• Provide essential support for the invoicing process
• Review and order all relevant supplies for boutique operations on a regular basis, including stationery, pantry items, and (PLV) materials.

3. Product & Inventory Management:

• Receive shipments of new products, conducting thorough quality control checks at the Boutique level before merchandising.
• Accurately price tag all new inventory items.
• Utilize and maintain the stock management tool, ensuring accurate and timely updates of monthly stock count results.
• Plan and assist in daily and monthly stock-taking activities for all sellable and non-sellable items within the boutique(s) environment.
• Actively participate in proactive boutique stock orders and order projections through detailed stock movement analysis. (Specifically, accessories)

4. After-Sales & Client Service Support:

• Conduct daily, weekly, and monthly checks of the Customer Service Anomaly report to monitor repair statuses.
• Follow up and coordinate with Sales Associates regarding repair statuses and ready repairs.
• Conduct monthly inventory of repairs within the boutique(s).
• Ensure Sales Associates effectively promote the pre-approval repair option to clients.
• Verify that a quality check has been completed on all repaired items before client collection.
• Ensure clients receive timely email communication regarding repairs ready for collection, in line with audit requirements.

5. Represent Brand Identity, Act as a Maison ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
• Adhere with Passion to the values and rituals of presentation established by the Maison.

6. Team Collaboration & Client Experience Support

• Develop a positive, trusting relationship with the team
• Ensure proper understanding and execution of all brand guidelines and procedures among the team.
• Provide support on the shop floor and during special events as required. Assist with hospitality during sales presentations when needed, enhancing the client experience.
• Support invoicing and product wrapping in strict adherence to Vacheron Constantin guidelines.

Required Skills & Qualifications:

• Experience in an administrative or operations support role within a luxury retail environment.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Proficiency in administrative tasks, including filing, data entry, and system management.
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
• Familiarity with compliance procedures (e.g., KYC, GoAML) is highly desirable.
• Proficiency in Microsoft Office Programs (Excel, Word, Outlook) and experience with stock management system.
• A proactive, autonomous, and service-oriented mindset.