Sales Associate - Dubai Mall Branch

The Luxury Closet; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + commission

Employee discounts

Ongoing training in luxury auth and销售

Job summary

The Luxury Closet in Dubai seeks an experienced luxury sales professional to deliver a personalized, premium shopping experience and build lasting relationships with high-value clients.

You will upsell and cross-sell luxury items while upholding brand integrity, conduct product authentication training, and support inventory and store operations in a fast-paced, premium retail environment.

Qualifications

• Minimum 3 years of experience in luxury retail, resale, or premium customer service.
• Strong passion for luxury fashion, watches, and accessories.
• Excellent communication and interpersonal skills.
• Sales-driven with a client-centric mindset.
• High attention to detail and product presentation.
• Ability to work flexible hours, including weekends.

Responsibilities

• Sales & Client Experience: Deliver a personalized, premium shopping experience to every client.
• Build and maintain long-term relationships with high-value customers.
• Achieve and exceed individual and store sales targets.
• Upsell and cross-sell luxury items while maintaining brand integrity.
• Product Knowledge & Authentication: Demonstrate knowledge of luxury brands and accuracy of condition and provenance.
• Support authentication and quality checks of pre-owned items (training provided).
• Inventory & Store Operations: Assist with receiving, tagging, pricing, and merchandising pre-owned luxury items.
• Ensure products are displayed according to luxury retail standards and support inventory counts.
• Customer Trust & Transparency: Clearly communicate return policies, warranties, and resale conditions; handle inquiries discreetly.

Skills

Luxury Retail

Customer Service

Communication

Upselling

Multilingual

Tools

CRM

POS System

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

Responsibilities

• Sales & Client Experience
• Deliver a personalized, premium shopping experience to every client
• Build and maintain long-term relationships with high-value customers
• Achieve and exceed individual and store sales targets
• Upsell and cross-sell luxury items while maintaining brand integrity
• Product Knowledge & Authentication
• Demonstrate in-depth knowledge of luxury brands (e.g., Hermès, Chanel, Rolex, Cartier, Louis Vuitton, etc.)
• Accurately explain product condition, grading, and provenance
• Support authentication and quality checks of pre-owned items (training provided if needed)
• Inventory & Store Operations
• Assist with receiving, tagging, pricing, and merchandising pre-owned luxury items
• Ensure products are displayed according to luxury retail standards
• Support inventory counts, stock organization, and loss prevention
• Customer Trust & Transparency
• Clearly communicate return policies, warranties, and resale conditions
• Handle customer inquiries and concerns professionally and discreetly
• Maintain confidentiality and trust with clients and consignors

Requirements

• Minimum 3 years of experience in luxury retail, resale, or premium customer service
• Strong passion for luxury fashion, watches, and accessories
• Excellent communication and interpersonal skills
• Sales-driven with a client-centric mindset
• High attention to detail and product presentation
• Ability to work flexible hours, including weekends
• Preferred Skills (Nice to Have)
• Experience with pre-owned or resale luxury markets
• Knowledge of authentication standards
• CRM or POS system experience
• Multilingual (Arabic, English, French is a plus)

What We Offer

• Competitive salary + commission structure
• Employee discounts on luxury items
• Ongoing training in luxury authentication and sales
• Growth opportunities within a premium retail environment