Receptionist & Guest Experience Executive (UAE National)

The Luxury Closet; Dubai; On-site; AED 89,000 - 112,000; Full time

Job summary

The Luxury Closet in Dubai seeks a warm, professional Receptionist & Guest Experience Executive to be the first point of contact for clients, VIP sellers, and guests at our UAE office and warehouse hub.

You will manage front-desk operations, coordinate appointments, and ensure flawless hospitality, reflecting our premier luxury platform in every interaction.

Qualifications

• Must be UAE National or eligible for Emiratisation role.
• High School Diploma or Bachelor’s Degree.
• Excellent command of Arabic and English, both spoken and written.
• Outstanding communication and hospitality temperament.
• Strong organizational skills in a busy front-desk environment.
• Proficiency with basic office tools and scheduling systems.

Responsibilities

• warmly welcome clients, VIP sellers, partners, and guests visiting the office/warehouse.
• Oversee check-in and security logging, issue visitor passes, and notify teams on arrival.
• Maintain luxury reception areas in pristine condition at all times.
• Manage front-desk appointments, seller drop-offs, and client consultations.
• Guide walk-ins through drop-off or inquiry processes and coordinate with related teams.
• Coordinate room scheduling and provide lightweight HR/office support as needed.

Skills

Arabic fluency

English fluency

Hospitality mindset

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

MS Office

Google Workspace

Calendar software

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer. Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

• A young, dynamic and forward-thinking environment
• Fast-paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About The Role

We are seeking a warm, professional, and well-spoken Receptionist & Guest Experience Executive to be the first point of contact for clients, VIP sellers, and guests visiting our facility. As a dedicated UAE National role, you will be the face and voice of our brand at our office and warehouse hub, delivering exceptional hospitality and ensuring a flawless first impression.

In this role, you will manage all front-desk operations, coordinate client appointments, handle walk-in inquiries (such as sellers dropping off high-value luxury items), and ensure smooth communication between visiting guests and our internal teams. If you are organized, customer-focused, and take pride in representing a premier luxury platform, we would love to welcome you to our team.

Key Responsibilities

Guest & Client Hospitality

• First Impressions: Warmly welcome all clients, VIP sellers, partners, and candidates visiting the office/warehouse facility, ensuring a luxurious and comfortable host experience.
• Visitor Management: Oversee the check-in and security logging process for all incoming guests, issuing visitor passes and notifying relevant team members immediately upon arrival.
• Reception Standards: Maintain the reception and guest waiting areas to the highest luxury standards of cleanliness, presentation, and comfort at all times.

Appointments & Drop-Off Coordination

• Appointment Management: Manage the front-desk appointment calendar, ensuring scheduled meetings, seller item drop-offs, and client consultations are organized without overlaps or delays.
• Walk-In Handling: Serve as the primary contact for walk-in clients and sellers, guiding them smoothly through the drop-off or inquiry process and coordinating with the local consignment, authentication, or sales teams.

Administrative & Operational Support

• Meeting Room Management: Coordinate the scheduling and setup of main conference and meeting rooms, ensuring amenities are prepared prior to client or executive meetings.
• General Assistance: Provide lightweight administrative support to the HR and Office Operations teams as needed during peak activity periods.

Requirements

• Emiratization Requirement: Must be a UAE National
• Education: High School Diploma or Bachelor's Degree.
• Language Skills: Excellent command of both spoken and written Arabic and English.
• Interpersonal Skills: Outstanding communication skills with a polished, professional demeanor and a natural flair for customer service and hospitality.
• Organization: Strong multi-tasking skills, with the ability to remain calm, welcoming, and organized in a busy front-desk environment.
• Technical Proficiency: Comfortable using basic office tools (MS Office, Google Workspace, appointment/calendar software, and visitor log systems).