IT Support Technical Engineer | Emagine Consulting | Dubai, UAE

Emagine Consulting; Dubai; Presencial; AED 167 000 - 257 000; Tempo integral

Resumo da oferta

Emagine Consulting in Dubai seeks an IT Support Technical Engineer for a 1-year extendable contract. You will handle end-user computing, MS 365, Intune, MDE, and security tooling, delivering reliable IT services across a 24x7 roster.

The role requires a Master’s degree, ITIL 4 Foundation, and MD-102 certification, with 3+ years in hands-on IT support. UAE residency is preferred; apply via the provided email.

Qualificações

• Master’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• ITIL 4 Foundation certification.
• Microsoft MD-102 (Endpoint Administrator) certification or equivalent endpoint-support credential.
• Minimum 3+ years of hands-on experience in technical IT support, desktop administration, and end-user computing.
• Strong experience in Microsoft 365 administration, Intune, MDE, DLP, and SentinelOne security tools.
• Proficiency in OS imaging, hardware troubleshooting, and LAN/WAN connectivity.
• Willingness to work in 24x7 rotational shifts, including weekends/public holidays.
• Legal work authorization and onsite availability in Dubai, UAE (local candidates preferred).

Responsabilidades

• Provide on-site technical support, desktop and laptop troubleshooting, hardware diagnostics, and software installations in Dubai.
• Perform OS imaging, deployment provisioning, and configuration management across enterprise endpoints.
• Administer Microsoft 365 cloud suites, Intune management, and policy distribution.
• Monitor and manage endpoint security platforms (MDE, SentinelOne) and DLP solutions.
• Troubleshoot LAN/WAN connectivity, printers, and peripherals.
• Adhere to ITIL incident, problem, and change management processes for ticket resolution.
• Support 24x7 rotational shifts including weekends and holidays.
• Maintain detailed IT support documents, asset logs, and incident reports.

Conhecimentos

End-user support

Desktop administration

Endpoint management

Incident management

Formação académica

Master's degree in Computer Science / IT / Software Engineering

Ferramentas

Microsoft Intune

Microsoft Defender for Endpoint

SentinelOne

DLP

OS imaging

ServiceNow

Jira Service Desk

Zendesk

Descrição da oferta de emprego

Position Summary

Driving advanced endpoint management, technical IT support, and enterprise infrastructure reliability in Dubai, UAE, Emagine Consulting is actively seeking an accomplished IT Support Technical Engineer for a 1-year extendable contract engagement. In this vital technical operations role, you will provide comprehensive desktop and laptop troubleshooting, end‑to‑end user support, OS imaging, and advanced endpoint security administration across 24×7 rotational shift environments. Bringing a Master’s degree in Computer Science, valid ITIL 4 Foundation certification, and Microsoft MD-102 credentials, you will empower enterprise operations to achieve uncompromised system availability, rapid incident resolution, and robust cybersecurity compliance. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier international IT recruitment and consulting enterprise.

Detailed Job Description

As an IT Support Technical Engineer supporting Emagine Consulting on an onsite basis in Dubai, UAE, you will take full operational, tactical, and technical ownership of end‑user computing environments, Microsoft 365 administration, Intune endpoint management, and ITIL-based incident resolution. Your day‑to‑day responsibilities include executing OS imaging, managing Microsoft Defender for Endpoint (MDE) and SentinelOne threat agents, enforcing Data Loss Prevention (DLP) policies, troubleshooting LAN/WAN connectivity issues, and supporting 24×7 rotational shifts including weekends and public holidays. Candidates currently based in UAE receive strong preference for this mission‑critical contract role. Furthermore, you will manage application requirements by submitting your updated resume via direct email to Syed Khwaja Moinuddin at [e-mail].

Key Responsibilities

• Provide expert onsite technical support, desktop and laptop troubleshooting, hardware diagnostics, and software installations in Dubai.
• Execute standardized operating system (OS) imaging, deployment provisioning, and configuration management across enterprise endpoints.
• Administer Microsoft 365 cloud productivity suites, Microsoft Intune mobile device and endpoint management, and policy distribution.
• Monitor and manage endpoint security platforms including Microsoft Defender for Endpoint (MDE), SentinelOne, and DLP solutions.
• Troubleshoot and resolve complex LAN/WAN network connectivity issues, printer configurations, and peripheral device anomalies.
• Adhere strictly to ITIL-based incident, problem, and change management frameworks for prompt ticket resolution and escalation.
• Support 24×7 rotational shift schedules, including weekends and public holidays, to ensure continuous operational readiness.
• Maintain meticulous IT support documentation, hardware inventory logs, asset tracking databases, and incident resolution reports.

Required Qualifications & Skills

• Mandatory Master’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Mandatory valid ITIL 4 Foundation certification for structured incident and service management operations.
• Mandatory Microsoft MD-102 (Endpoint Administrator) certification or an approved equivalent endpoint-support credential.
• Minimum of 3+ years of progressive professional hands‑on experience in technical IT support, desktop administration, and end‑user computing.
• Strong, demonstrable operational expertise in Microsoft 365 administration, Intune, MDE, DLP, and SentinelOne security tools.
• Comprehensive working knowledge and practical proficiency in OS imaging, hardware troubleshooting, and LAN/WAN connectivity.
• Proven ability to work effectively within 24×7 rotational shift structures encompassing weekends and public holidays.
• Mandatory legal work authorization and physical availability for onsite professional operations in Dubai, UAE (local candidates preferred).

Nice-to-Have Skills

• Additional professional IT certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, or Cisco CCNA.
• Prior professional working experience in top-tier global IT consulting firms, multinational enterprises, or managed service providers (MSPs).
• Hands‑on familiarity with enterprise ticketing platforms (ServiceNow, Jira Service Desk, Zendesk) and remote support utilities.
• Experience implementing automated software deployment packages, patch management routines, and PowerShell scripting.
• Exposure to cloud identity and access management (Azure AD / Entra ID) and advanced threat hunting frameworks.

Application Information

• Recruiter: Emagine Consulting Recruitment Division
• Contact Name: Syed Khwaja Moinuddin (Multi-Discipline Full-Cycle Recruitment Professional)
• Email: [e-mail]
• Phone:
• Company Website: https://www.emagineconsulting.ae
• Salary/Rate: Market Competitive / Enterprise 1-Year Contract Package
• Deadline: Open until filled (Urgent Dubai IT Support Opening)
• Notice Period: Immediate to 14 Days Preferred
• Contract Duration: 1-Year Contract Engagement (Extendable / Onsite Dubai, UAE)

Recruitment Pro Tip

• When applying for this IT Support Technical Engineer position through Emagine Consulting, ensure your resume explicitly highlights your Master’s degree in Computer Science, active ITIL 4 and MD‑102 certifications, Intune/MDE expertise, and current residency in the UAE.