IT Support Engineer

IT People Consulting; Dubai; In loco; AED 72.000 - 98.000; Tempo pieno

Descrizione del lavoro

IT People Consulting is seeking an IT Support Engineer to join its team in the UAE. The role covers end-user support, desktop maintenance, Microsoft 365 management, and network troubleshooting to keep IT systems secure and operational.

The ideal candidate will have strong technical skills, effective communication, and a customer-focused approach to solving problems. UAE-based applicants are preferred for on-site operations.

Competenze

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• Experience in IT support, desktop support, service desk, or technical support roles.
• Strong troubleshooting skills in hardware, software, Windows operating systems, and network connectivity.
• Good knowledge of Windows 10/11 and Microsoft Office applications.
• Experience with Microsoft 365, Active Directory and Microsoft Entra ID.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi‑Fi, and VPN technologies.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine.
• Strong communication, customer service, and problem-solving skills.
• Experience with Microsoft Intune, Azure, or remote support tools is an advantage.
• Familiarity with ITIL processes and incident management is preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.

Mansioni

• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Troubleshoot Windows 10/11, Microsoft Office applications, and business software.
• Manage user accounts, password resets, and access permissions using Active Directory or Microsoft Entra ID.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Diagnose and resolve LAN, Wi‑Fi, VPN, DNS, DHCP, and network connectivity issues.
• Log, prioritize, track, and resolve incidents using IT Service Management (ITSM) tools.
• Perform software installations, system updates, patch management, and routine maintenance.
• Support endpoint security, antivirus solutions, backup procedures, and IT security policies.
• Maintain IT asset records, document technical issues, and elevate complex incidents in accordance with SLAs.

Conoscenze

IT support experience

Windows troubleshooting

Networking knowledge

Active Directory / Entra ID

Microsoft 365 administration

ITSM familiarity

Communication skills

Remote support tools

ITIL familiarity

IT Certifications

Formazione

Bachelor’s or Diploma in IT/CS

Strumenti

ServiceNow

Jira Service Management

ManageEngine

Microsoft Intune

Azure

Descrizione del lavoro

IT People Consulting is seeking a skilled IT Support Engineer to join its team in the UAE. This role is ideal for a technically proficient professional who can provide reliable IT support, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure across the organization.

The successful candidate will be responsible for supporting end users, maintaining desktop systems, managing Microsoft 365 environments, troubleshooting network connectivity, and ensuring IT systems remain secure and operational. Candidates with strong technical expertise and excellent customer service skills are encouraged to apply.

Key Responsibilities:

• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Troubleshoot Windows 10/11, Microsoft Office applications, and business software.
• Manage user accounts, password resets, and access permissions using Active Directory or Microsoft Entra ID.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Diagnose and resolve LAN, Wi‑Fi, VPN, DNS, DHCP, and network connectivity issues.
• Log, prioritize, track, and resolve incidents using IT Service Management (ITSM) tools.
• Perform software installations, system updates, patch management, and routine maintenance.
• Support endpoint security, antivirus solutions, backup procedures, and IT security policies.
• Maintain IT asset records, document technical issues, and elevate complex incidents in accordance with SLAs.

Requirements:

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• Experience in IT support, desktop support, service desk, or technical support roles.
• Strong troubleshooting skills in hardware, software, Windows operating systems, and network connectivity.
• Good knowledge of Windows 10/11 and Microsoft Office applications.
• Experience with Microsoft 365, Active Directory and Microsoft Entra ID.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi‑Fi, and VPN technologies.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine.
• Strong communication, customer service, and problem-solving skills.
• Experience with Microsoft Intune, Azure, or remote support tools is an advantage.
• Familiarity with ITIL processes and incident management is preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.

Strong knowledge of:

• Windows 10/11, Microsoft 365, and Active Directory
• Network troubleshooting, TCP/IP, DNS, DHCP, LAN, Wi‑Fi, and VPN
• ITSM tools, endpoint security, system maintenance, IT support best practices Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field. Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.