IT Support Technical Engineer

Latinem; Dubai; On-site; AED 78,000 - 167,000; Full time

Job summary

Latinem in Dubai is seeking a proactive IT Support Engineer to maintain IT infrastructure for a rebar manufacturing facility. You will support day-to-day IT operations, assist with network, server, ERP and production-related technologies, and help ensure uninterrupted factory systems.

The role requires 2-5 years in IT support, experience with Microsoft 365 and Windows, and knowledge of TCP/IP, AD/AAD, ERP systems, and cybersecurity practices.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science or related field.
• 2–5 years of IT Support experience, preferably in manufacturing or industrial environments.
• Experience with Microsoft 365 and Windows environments.
• Knowledge of TCP/IP, DNS, DHCP, VPN, firewalls and network troubleshooting.
• Experience with Active Directory, Azure AD and endpoint management tools.
• Familiarity with ERP systems SAP, Oracle, Microsoft Dynamics, Odoo or similar is an advantage.

Responsibilities

• Support day-to-day IT operations for a rebar manufacturing facility in Dubai.
• Maintain IT infrastructure and ensure uptime of factory systems.
• Provide first-level support for ERP systems and production software.
• Assist with network, server, and end-user device issues.
• Address cybersecurity, backups, and disaster recovery activities.
• Coordinate with production and maintenance teams to minimize IT downtime.

Skills

Troubleshooting

Communication

Documentation

Teamwork

Customer service

Analytical thinking

Education

Bachelor's in IT/CS

Tools

Microsoft 365

Windows

Active Directory

Azure AD

ERP systems

Job description

Job Summary We are seeking a proactive and technically skilled IT Support Engineer to support the day-to-day IT operations of our rebar manufacturing facility in Dubai. The successful candidate will be responsible for maintaining IT infrastructure, ensuring uninterrupted operation of factory systems, supporting end users, and assisting with network, server, ERP and production-related technologies.

Key Responsibilities

IT Infrastructure Support

• Install, configure and maintain desktops, laptops, printers, scanners and IT peripherals. Provide technical support to office and factory users. Monitor and maintain LAN, WAN networks, Wi-Fi connectivity and internet services. Troubleshoot hardware, software and network-related issues.

User and Systems Administration

• Manage user accounts, permissions and access controls. Support Microsoft 365 services including Outlook, Teams, OneDrive and SharePoint. Maintain Active Directory and Azure AD environments. Ensure timely installation of operating system and application updates.

Manufacturing Systems Support

• Provide first-level support for ERP systems, production software and factory automation systems. Assist in maintaining barcode scanners, industrial PCs, weighing systems and production terminals. Coordinate with production and maintenance teams to minimize IT-related downtime.

IT Security & Compliance

• Monitor antivirus, endpoint security and system backups. Implement cybersecurity best practices and company IT policies. Assist in disaster recovery and business continuity activities.

Asset & Vendor Management

• Maintain IT inventory and asset records. Coordinate with third‑party vendors and service providers for support and maintenance. Prepare IT documentation, SOPs and support reports.

Required Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science or related field.
• Minimum 2-5 years of experience in IT Support, preferably in manufacturing or industrial environments.
• Experience supporting Microsoft 365 and Windows environments.
• Knowledge of TCP/IP, DNS, DHCP, VPN, firewalls and network troubleshooting.
• Experience with Active Directory, Azure AD and endpoint management tools.
• Familiarity with ERP systems SAP, Oracle, Microsoft Dynamics, Odoo or similar is an advantage.
• Valid UAE driving license is preferred.

Technical Skills

• Windows 10/11 Administration.
• Microsoft 365 Administration.
• Active Directory & Azure AD.
• Networking – Switches, Routers, Firewalls.
• Hardware & Printer Support.
• Backup & Recovery Solutions.
• ERP User Support.
• CCTV and Access Control Systems.
• Preferred: Basic Server Administration.

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and customer service orientation.
• Ability to work under pressure in a manufacturing environment.
• Good organizational and documentation skills.
• Team player with a proactive attitude.

Preferred Certifications

• Microsoft Certified: Azure Fundamentals AZ‑900.
• Microsoft 365 Fundamentals MS‑900.
• CompTIA A.
• CompTIA Network.
• ITIL Foundation.