IT Support

Confidential Company; Abu Dhabi; On-site; AED 146,896 - 220,345; Full time

Job summary

Confidential Company is looking for a motivated IT Support Assistant to provide crucial support in IT operations involving ERP and HRMS software. The successful candidate will maintain the company’s IT infrastructure while assisting with database tasks and HR payroll applications.

The role encompasses responsibilities like first-level technical support, user management for ERP systems, and ensuring the integrity of confidential HR data. A Bachelor’s degree in IT or a related field and experience in IT support are essential.

Qualifications

• 2–5 years of experience in IT support or system administration.
• Basic knowledge of QuickBooks & Oracle ERP systems.
• Good command of MS Excel and report generation.

Responsibilities

• Provide first‑level technical support for hardware, software, network, and ERP systems.
• Assist in ERP user management, troubleshooting, and data maintenance.
• Support basic database operations such as backups and restores.

Skills

Technical support for hardware and software

ERP user management

Database operations

User account management

Troubleshooting skills

Confidential data handling

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

QuickBooks

Oracle ERP

HRMS software

MS Excel

Job description

Job Summary

We are seeking a motivated IT Support Assistant to provide day‑to‑day support in IT operations, ERP and HRMS software. The ideal candidate will assist in maintaining the company’s IT infrastructure, supporting ERP and database tasks and HR payroll application.

Key Responsibilities

• Provide first‑level technical support for hardware, software, network, and ERP systems
• Assist in ERP user management, troubleshooting, and data maintenance
• Support basic database operations such as backups, restores, and simple queries
• Help manage IT assets, user accounts, and system documentation
• Coordinate with external vendors for IT or system issues
• Install and configure software, operating systems, and printers
• Assist in installing and updating software, operating systems, and security tools
• Support employee onboarding with IT account and system setup
• Maintain documentation for IT processes, ERP user guides, and database logs
• Maintain employee attendance records through the HRMS system
• Assist in QuickBooks ERP user support and backups
• Assist HR in ensuring accuracy of attendance, leave, and overtime data through HRMS software
• Support user access and troubleshooting for HRMS accounts
• Coordinate with HR to implement updates or improvements in HRMS workflows

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 2–5 years of experience in IT support or system administration
• Basic knowledge of QuickBooks & Oracle ERP systems
• Familiarity with HRMS or payroll management software
• Understanding of databases (MySQL, SQL Server, or Oracle)
• Good command of MS Excel and report generation
• Strong troubleshooting, coordination, and communication skills
• Ability to handle confidential HR data with integrity

Preferred Skills

• Knowledge of SQL queries and database reporting
• Understanding of IT systems, data backups, and networking basics
• Exposure to attendance and payroll processing workflows

Location

Abudhabi

Salary

To be discussed