IT Support Specialist – Windows 11, M365 & AD Expert

Expertise Recruitment; Abu Dhabi; On-site; AED 61,000 - 100,000; Full time

Job summary

Expertise Recruitment in Abu Dhabi is seeking an IT Service Desk Technician to provide timely end-user support, manage devices, accounts and business applications, and help maintain workplace IT services in line with security standards.

You will log, diagnose and resolve incidents via the approved ticketing system, assist with onboarding/offboarding, and handle asset inventories while protecting confidential information. English is required; Arabic is a plus.

Qualifications

• Experience in service desk or end-user support (Level 2).
• Proficient with Windows 11, Microsoft 365, Entra ID/AD and Intune.
• Strong troubleshooting and written communication skills.
• Ability to follow service-management and escalation procedures while protecting confidential information.
• English fluency; Arabic language skills are a plus.

Responsibilities

• Receive, log, prioritise, diagnose and resolve incidents via the ticketing system.
• Provide user support for desktops, laptops, printers and collaboration tools.
• Set up, configure, deploy and maintain devices and user accounts.
• Escalate complex or security-sensitive issues to relevant teams.
• Maintain asset inventories, ticket notes and knowledge articles.
• Support onboarding/offboarding, device returns, patching and security awareness.

Skills

Troubleshooting

Customer service

Written communication

English fluency

Arabic language

Tools

Windows 11

Microsoft 365

Entra ID/Active Directory

Intune

Enterprise ticketing tools

Job description

Expertise Recruitment in Abu Dhabi is seeking an IT Service Desk Technician to provide timely end-user support, manage devices, accounts and business applications, and help maintain workplace IT services in line with security standards.

You will log, diagnose and resolve incidents via the approved ticketing system, assist with onboarding/offboarding, and handle asset inventories while protecting confidential information. English is required; Arabic is a plus.