IT Support Specialist – Emirati Talent (Dubai)

Confidential; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Emiratization Opportunity

Descripción de la vacante

Confidential in Dubai is seeking an IT Technical Support Specialist / Executive to join our team, focusing on delivering first-line technical support to employees and ensuring smooth day-to-day operations.

The role welcomes Emirati talents and offers Emiratisation opportunities, with responsibilities spanning hardware/software troubleshooting, Windows 10/11 and Microsoft 365 support, onboarding new staff, and documenting issues.

Formación

• Diploma or degree in IT or related field.
• Familiarity with Windows 10/11 and Microsoft 365.
• Fresh graduates are welcome to apply.

Responsabilidades

• Provide first-line technical support to employees for hardware and software-related issues.
• Troubleshoot desktop computers, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and applications.
• Provide support for Microsoft 365, Windows operating systems, and other business applications.
• Assist with user account setup, access permissions, and IT onboarding for new employees.
• Log, monitor, and follow up on IT support requests and incidents.
• Support network connectivity and basic troubleshooting.
• Coordinate with the regional IT team to resolve technical issues.
• Maintain IT equipment records and ensure proper documentation.
• Ensure timely resolution of technical issues and provide excellent internal customer service.

Conocimientos

Problem-solving

Communication skills

Willingness to learn

Educación

Diploma or Bachelor’s degree in information technology or related field

Herramientas

Windows 10/11

Microsoft 365

Descripción del empleo

Confidential in Dubai is seeking an IT Technical Support Specialist / Executive to join our team, focusing on delivering first-line technical support to employees and ensuring smooth day-to-day operations.

The role welcomes Emirati talents and offers Emiratisation opportunities, with responsibilities spanning hardware/software troubleshooting, Windows 10/11 and Microsoft 365 support, onboarding new staff, and documenting issues.